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We are currently using the Jira app Enterprise Mail Handl=
er for Jira to create tickets based on emails in =
project A. When it creates a ticket, it fills in the summary, desc=
ription, and custom field "Client=
Email". We have a second project B (called "
We want to use Jira Workflow Toolbox&nb= sp;to set up a post-function on project A workflow to link= tickets to project B (called "Persona= l Directory"), based on each unique email = address in field ClientEmail. I have been successfully created links based on JQL, but it was for= a specific example (see screenshot below). We want Jira= Workflow Toolbox to search for data in&n= bsp;ClientEmail, and link issue in proje= ct A to ticket in project B that already has that same data in its field&nb= sp;ClientEmail.
Instead of a spe=
cific value, you should use fi=
eld code for ClientEmail field. Y=
ou can find its field code in the field list you can field below the config=
uration parameters of post-function
<= /u>
Once configured, transition config= uration will look like this:
I show you a screenshot showing a = part of the field list showing the field code for field "Cli= enEmail":