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Is this possible?: Writing to or reading from linked issues we need to s= et a new comment in a Service Desk project, but the comment has to be "Inte= rnal". At the moment, new comments are shared with the customer.=
We can use post-functions Write field on linked issues or subtasks or Update= issue fields selecting "New comment" or= "New comment (sends email notifications)" as target field= , for creating comments on linked issues, sub-tasks, or any issue selection= s by JQL or issue list expression. Comments created by this procedure will = not have any visibility restriction, but we can limit the visibility by mak= ing our comments end in ": {visibility=3Dvisibility_value}= ", with visibility_value being a pr= oject role name a group name, "jsd_internal" or "jsd_public", as explained at:&n= bsp;Add a comment.
Let's say we want to add an intern= al comment in all tasks of an Epic issue. In this case we use the post func= tion Update issue fiel= ds:
Text to be parsed is: This is an internal comment created =
by the Epic issue.: {visibility=3Djsd_internal}
Write field on linked issues or sub-tasks
Write field on issu= es returned by JQL Query or Issue List