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Protecting your data and your privacy is a high priority and very import= ant to Decadis AG.
We adhere to strict policies to guarantee the security and privacy of cu= stomer data.
This Data Security and Privacy Statement augments the overall Decadis AG Privacy policy in relation to Decadis AG apps = available on the Atlassian and monday.com marketplace.
Decadis AG provides various software products, known as "Decadis apps," = which are available on the Atlassian or monday.com marketplace. Some of the= se apps are designed for direct installation into a customer's infrastructu= re, such as those for Atlassian Server or Data Center products. These are k= nown as on-premise apps. Other apps are offered as Softwar= e as a Service (SaaS) solutions, like Cloud apps for the Atlassian Cloud pl= atform or monday.com apps, and will get referenced as cloud apps in the following.
We maintain technical and organizational measures in order to ensure dat= a security, in particular for the protection of customer personal data.
As a rule, we don't collect, transfer, process, or store data from a cus= tomer's instance. However, for certain on-premise apps, we do gather =E2=80= =93 in an anonymous form - usage statistics, like the frequency of a specif= ic function's use within a month, provided the customer hasn't deactivated = this feature. Decadis then uses this information, securely transferring, pr= ocessing, and storing it, to enhance our future product offerings.
Our cloud apps store customer-specific app configurations and logs = in the corresponding Atlassian Cloud or monday.com product (please refer to= the privacy policies of the platform provider for further information)
Additionally, we store the following data infrastructure within the resp= onsibility of Decadis:
Access logs that are deleted after a period of three months automati= cally.
Rule configurations and historical changes including a timestamp and= an account / user ID with a retention period of about three months after u= nsubscribing.
Execution logs including a timestamp and account / user ID as well a= s load data, if applicable with a retention period of about three months.= p>
Migration logs, in case a customer used the Jira Cloud Migration ass= istant and included Jira Workflow Toolbox in their migration with a retenti= on period of about three months.
Since we store information of each rule configuration it is specific= ally prohibited to store personal data (except the account / user ID) = as meta information in any rule configuration. It is generally recommended = to use user IDs instead of display names or full names.
As an active or potential customer, you may register in one or more of o= ur dedicated Decadis apps Ser= vice Desks in order to submit support tickets or be registered by submittin= g a support request per email. At that time we will store your name (if ent= ered), email address, and support details in our Service Desk systems runni= ng in the Atlassian Cloud. If the support details should include personal d= ata, please anonymize the data beforehand. If you wish for your personal in= formation to be removed from the Decadis xApps Service Desk(s), please cont= act our support team at app-support@decadis.de. &nbs= p;
If a customer licenses or subscribes to one of our products, Atlass= ian will provide us, in accordance with the A= tlassian Privacy Policy, license details as well as the name and email = address of the customers' registered Atlassian contact and, if applicable t= he reseller company. Decadis AG uses this data expressly for accountin= g, support verification purposes and periodic customer information newslett= ers pertaining to the product (i.e. Release Notes).
If a customer licenses or subscribes to one of our products, we are= collecting license details as well as the name and email address of the cu= stomers' registered monday.com contact and, if applicable the reseller comp= any. Decadis AG uses this data expressly for accounting, support verificati= on purposes and periodic customer information newsletters pertaining to the= product (i.e. Release Notes). Once the subscription is canceled or has exp= ired, we delete the personal contact information within 10 business days fr= om our records, unless a longer retention period is legally required.
We use your contact information to send certain communications via email= , including responses to your comments, questions and requests, providing c= ustomer support, and sending you technical notices (Release Notes), updates= , security alerts, and administrative messages. We also communicate with yo= u about new product offers or promotions. You can control whether you want = to receive these communications by opting-out whenever you receive such a c= ommunication from Decadis AG by using the included opt-out link or by writi= ng a short mail to app-suppo= rt@decadis.de.
If you are an individual in the European Economic Area (EEA), we collect= and process information about you only where we have a legal basis for doi= ng so under applicable EU laws. The legal basis depends on the Services you= use and how you use them. This means we collect and use your informat= ion only where:
we need it to provide you with services pertaining to Decadis apps;<= /p>
it satisfies a legitimate interest (which is not overridden by your = data protection interests), such as for research and development, to market= and promote Decadis apps, and to protect our legal rights and interests;= p>
you give us consent to do so for a specific purpose; or
we need to process your data to comply with a legal obligation.
<= /li>If you have consented to our use of information about you for a specific= purpose, you have the right to change your mind at any time, but this will= not affect any processing that has already taken place. Where we are= using your information because we or a third party (e.g. your employer) ha= ve a legitimate interest to do so, you have the right to object to that use= , though, in some cases, this may mean no longer using Decadis products.
Publicity Rights
Decadis AG reserves the right to identify your company as a customer in = promotional materials and website. We will never identify individual users.= You can revoke this right at any time by submitting a written request= via email to app-suppo= rt@decadis.de to request to be excluded from future product prom= otional material. Requests generally are processed within thirty (30) calen= dar days.
If a customer unsubscribes from one of our Cloud apps, we will delete an= y personal data after six months (or earlier) - unless a longer retention p= eriod is legally required. Please contact app-support@decadis.de for immediate deletion if you wish.
Data that is stored on the infrastructure of Decadis AG and is held only= in Germany. For the infrastructure of processors please check their indivi= dual Privacy Policies.
Only authorized Decadis AG employees and subcontractors have access to c= ustomer account data. Subcontractors are contractually bound to the same da= ta security and privacy standards that apply to our employees.