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Use case library

JWT expression editor

JWT expression parser functions

JWT remote actions

Cloud migration hub

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Table of Contents
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UI Text Box
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Use case

When an issue is identified as a bug, the Jira Workflow Toolbox post function automatically adds all members of the support team group as watchers. This ensures the support team is promptly informed about the bug, enabling them to communicate effectively with customers regarding any errors that occur on the customer side.


Configuration

UI Steps
UI Step

Target issue*

Select Current issue.


UI Step

Mode*

Select Add members of a group.


UI Step

Field*

Select Support.

UI Step

Conditional execution

Use the following expression with the expression editor set to Jira expression:

Code Block
languagebash
linenumberstrue
%{issue.issueType} = "Bug"



Related use cases

Page properties report
firstcolumnUse case
headingsJWT feature, Workflow function, Use case description, Complexity
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Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
nopaneltrue

Page properties
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JWT feature

Workflow functionAdd watcher
Use case description

Add all users of a group (e.g. support) to the issue if it is a bug to keep the team informed and better handle customer inquiries.

Complexity

Status
colourYellow
titleIntermediate