Get started

Use case library

JWT expression editor

JWT expression parser functions

JWT remote actions

Cloud migration hub

Additional product info

Versions Compared

Old Version 8

changes.mady.by.user Frank Leclerc

Saved on

compared with

New Version Current

changes.mady.by.user Rebecca Plattner

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Panel

On this page

Table of Contents
maxLevel2
exclude(On this page|Use case).*
stylecircle
typeflat
separatorpipe


UI Text Box
colorlight-cyan
sizemedium
iconinfo

Use case

When an issue is identified as a bug, the Jira Workflow Toolbox post function functionality automatically adds all members of the support team group as watchers. This ensures the support team is promptly informed about the bug, enabling them to communicate effectively with customers regarding any errors that occur on the customer side.


Image Modified

Configuration

Example configuration

UI Steps
UI Step

Target issue*

Select Current issue.

UI Step

Mode*

Select Add members of a group.

UI Step

Field*

Select the Support. group

UI Step

Conditional execution

Use the following expression with the expression editor set to Jira expressionto Logical:

Code Block
languagebash
linenumberstrue
%{issue.issueType} = "Bug"

Image ModifiedRelated use cases

Page properties report
firstcolumnUse case
headingsJWT feature, Workflow function, Use case description, Complexity
sortByTitelTitle
cqllabel = "use-case" and space = currentSpace() and ancestor = "153321489"

  

Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
nopaneltrue

Page properties
hiddentrue


JWT feature

Workflow functionAdd watcheror remove watchers
Use case description
Add all users of a group (e.g. support) to the issue if it is a bug to keep the team informed and better handle customer inquiriesWhen an issue is identified as a bug, the functionality automatically adds all members of the support group as watchers. This ensures the support team is promptly informed about the bug, enabling them to communicate effectively with customers regarding any errors that occur on the customer side.
Complexity

Status
colourYellow
titleIntermediate