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Comment: Reverted from v. 15


Panel

On this page

Table of Contents
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exclude(On this page|Use case).*
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UI Text Box
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Use case

Never miss a thing from a high priority issue by receiving email notifications to remind you of your high priority issues that might have slipped out of your mind.

The email will be sent once a week for all high priority issues that aren't resolved yet.




UI Steps

Scheduled event

UI Step
Excerpt Include
DECADIS:Automation Use Case - Create Rule Step
DECADIS:Automation Use Case - Create Rule Step
nopaneltrue


UI Step

Add a Trigger → Scheduled


UI Steps


UI Step

Schedule

Choose Days per Week


UI Step

Interval

Choose once per day at 1:00 am and check Monday



JQL selector

UI Step

Add the following expression:

Code Block
languagebash
linenumberstrue
priority = High and resolution is empty


Send email action

UI Step

Next to the JQL selector click on Add → Action → Send email

UI Steps


UI Step

From

Select the user that the email will be sent from.


UI Step

To

Select the recipients.


UI Step

Message

First, enter a subject for your email

Code Block
languagebash
titleSubject
linenumberstrue
%{trigger.issue.key} = "is of high priority"

Then a body

Code Block
languagebash
titleBody
linenumberstrue
Please take care of this issue first. 
Cheers, 
Admin





UI Step

Excerpt Include
DECADIS:Automation Use Case - Enable Rule
DECADIS:Automation Use Case - Enable Rule
nopaneltrue




Screencast

No screencast available at the moment.


Import the example

Import the JSON file below to get started in no time.

UI Expand
titleJSON


UI Text Box
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After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.


Code Block
languagejs
themeMidnight
linenumberstrue
{
    "name": "Notify for high priority issues",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daysOfWeek",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "scheduledTriggerCron.weekday": "2",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "priority = High and resolution is empty",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "SEND_MAIL",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "project",
                            "system",
                            "trigger",
                            "trigger.issue",
                            "trigger.parent"
                        ],
                        "fromOption": "fromUser",
                        "fromUser": "admin",
                        "toUsersInField": [
                            "00003"
                        ],
                        "toUser": [
                            "admin"
                        ],
                        "subject": "%{trigger.issue.key} = \"is of high priority\"",
                        "subjectParsingMode": "textBasic",
                        "contentType": "text/html",
                        "mailPriority": "3",
                        "sendingMode": "common",
                        "body": "Please take care of this issue first. \r\nCheers, \r\nAdmin",
                        "bodyParsingMode": "textBasic"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}




Related use cases

Page properties report
headingsAutomated action, JWT feature, Label
cqllabel = "use-case-auto" and label = "send-email" and space = "JWTSDC"

Excerpt IncludeDECADIS:Contact supportDECADIS:Contact supportnopaneltrue Page properties
hiddentrue
JWT feature

Image Removed

Automated actionSend email actionLabel Page properties
hiddentrue
StatusTech review StatuscolourGreentitledoneStyle guide StatuscolourGreentitledone
Status
titleto do
StatuscolourGreentitledone StatuscolourYellowtitleneeds review StatuscolourRedtitleflagged
Panel

On this page

Table of Contents
maxLevel2
exclude(On this page|Use case).*
stylecircle
typeflat
separatorpipe

UI Text Box
sizemedium
typeinfo

Use case

Never miss a thing from a high priority issue by receiving email notifications to remind you of your high priority issues that might have slipped out of your mind.

The email will be sent once a week for all high priority issues that aren't resolved yet.

UI Steps

Image RemovedScheduled event

UI Step Excerpt IncludeDECADIS:Automation Use Case - Create Rule StepDECADIS:Automation Use Case - Create Rule Stepnopaneltrue UI Step

Add a Trigger → Scheduled

UI Steps
UI Step

Schedule

Choose Days per Week

UI Step

Interval

Choose once per day at 1:00 am and check Monday

Image RemovedJQL selector

UI Step

Add the following expression:

Code Block
languagebash
linenumberstrue
priority = High and resolution is empty

Image RemovedSend email action

UI Step

Next to the JQL selector click on Add → Action → Send email

UI Steps
UI Step

From

Select the user that the email will be sent from.

UI Step

To

Select the recipients.

UI Step

Message

First, enter a subject for your email

Code Block
languagebash
titleSubject
linenumberstrue
%{trigger.issue.key} = "is of high priority"

Then a body

Code Block
languagebash
titleBody
linenumberstrue
Please take care of this issue first. 
Cheers, 
Admin
UI Step Excerpt IncludeDECADIS:Automation Use Case - Enable RuleDECADIS:Automation Use Case - Enable Rulenopaneltrue

Image RemovedScreencast

No screencast available at the moment.

Image RemovedImport the example

Import the JSON file below to get started in no time.

UI Expand
titleJSON
UI Text Box
typewarning

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

Code Block
languagejs
themeMidnight
linenumberstrue
{
    "name": "Notify for high priority issues",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daysOfWeek",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "scheduledTriggerCron.weekday": "2",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "priority = High and resolution is empty",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "SEND_MAIL",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "project",
                            "system",
                            "trigger",
                            "trigger.issue",
                            "trigger.parent"
                        ],
                        "fromOption": "fromUser",
                        "fromUser": "admin",
                        "toUsersInField": [
                            "00003"
                        ],
                        "toUser": [
                            "admin"
                        ],
                        "subject": "%{trigger.issue.key} = \"is of high priority\"",
                        "subjectParsingMode": "textBasic",
                        "contentType": "text/html",
                        "mailPriority": "3",
                        "sendingMode": "common",
                        "body": "Please take care of this issue first. \r\nCheers, \r\nAdmin",
                        "bodyParsingMode": "textBasic"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}

Image RemovedRelated use cases

Page properties report
headingsAutomated action, JWT feature, Label
cqllabel = "use-case-auto" and label = "add-comment" and space = "JWTSDC"


Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
nopaneltrue


Page properties
hiddentrue


JWT feature

Automated actionSend email action
Label





Page properties
hiddentrue



Status
Tech review

Status
colourGreen
titledone

Style guide

Status
colourGreen
titledone

Status
titleto do
Status
colourGreen
titledone
Status
colourYellow
titleneeds review
Status
colourRed
titleflagged