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Use case
Add all users of a group (e.g., Support) to the issue if it is identified as a bug. This ensures that support team members are informed about product issues from the start, enabling them to handle customer inquiries more effectively. For example, support staff need to be aware of any product bugs early on to address potential customer questions and concerns efficiently.
Configuration
Target issue*
Select Current issue.
Mode*
Select Add members of a group.
Field*
Select Support.
Conditional execution
Use the following expression with the expression editor set to Jira expression:
%{issue.issueType} = "Bug"
Related use cases
| Use case | JWT feature | Workflow function | Use case description | Complexity |
|---|---|---|---|---|
| Providing information to the onboarding team about new issues created by team members |
| Add or remove watchers | Each time a team member creates a new issue, the "Add or remove watchers" functionality automatically adds all colleagues from the onboarding team as watchers. This feature immediately informs the entire onboarding team about new issues, improving team coordination and support. | ADVANCED |
| Notify the support team about internally found bugs / problems |
| Add or remove watchers | When an issue is identified as a bug, the functionality automatically adds all members of the support group as watchers. This ensures the support team is promptly informed about the bug, enabling them to communicate effectively with customers regarding any errors that occur on the customer side. | INTERMEDIATE |
| Notifying the parent issue watchers about new sub-tasks |
| Add or remove watchers | Once a sub-task is created, the functionality automatically adds all watchers of the parent issue as watchers to the sub-task. In this way, it becomes possible to ensure that the watchers of the parent issue remain informed of new developments and updates at the sub-task level and maintain a comprehensive overview. | BEGINNER |
| Keep the project lead informed of any new issues |
| Add or remove watchers | Anytime a new issue is created in the "Project Management" Jira project, the functionality automatically adds the project lead as an observer. The project lead is thereby kept up to date with all new updates and information within the project, facilitating effective monitoring and management. | BEGINNER |
| Deleting watchers from rejected incidents |
| Add or remove watchers | After an incident is rejected, the functionality automatically removes all watchers from the issue. This guarantees that no other people remain in the information loop for the rejected issue, streamlining communication and focusing on active incidents. | BEGINNER |
| Keeping developers informed about new software requirements |
| Add or remove watchers | Each time a new software requirement was created in a Jira project, the functionality automatically adds all project developers as watchers. As a result, the development team is immediately informed of the new requirements, enabling better coordination and timely implementation. | BEGINNER |
If you still have questions, feel free to refer to our support team.
