Frequently asked questions about configurations, capabilities and functionalities.
Post functions
Possible cause
Solution
In Jira Cloud, post functions are generally executed asynchronously, that is, they are not executed in the order stated in the transition.
There is no current solution for this, although some JWT post functions like Transition issue can have a delayed execution that can be used to make sure that the post function is executed later.
Possible cause
Solution
When Select List fields and fields of the same sort are updated using an expression in our post functions, they can not be updated using the option name.
These fields need to be updated with the option ID instead.
Possible cause
Solution
The field that needs to be updated is not in the Edit screen.
Add the field to the Edit screen.
Conditions and validators
Possible cause
Solution
This is currently not supported by our app.
Converting the JWT parser expression to a Jira expression if possible.
Migration log
Possible cause
Solution
Some of the configurations of JWT for Server/Data Center can not be migrated or need to be adjusted in JWT for Cloud.
The configurations that can not be migrated can be found here.
The instructions for migrating manually some configurations can be found here. If you need more assistance doing this, please, do not hesitate to contact us via our Support Portal.