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Use case

Add a simple comment to an issue mentioning the reporter.

This use case might come in handy if you don't want to use extra events in your notification schemes to notify specific users - like the reporter.


Configuration steps


Target issue*

Select current issue.


The comment will be left in the current issue.




Comment text*

Use the following expression:

Hi [~accountid:%{issue.reporter}], 
this issue needs your immediate attention.

Thanks, 
%{system.currentUser.displayName}



The comment includes a mention of the current reporter.



The syntax used for the mention guarantees that a working user mention is added to the comment regardless of personal Atlassian account settings of the mentioned user.



Comment author*

Select current user.


The comment will be left as the current user (the user transitioning the issue).




Comment visibility*

For this example we choose unrestricted (all users)


All users with access to the issue will see the comment.






Related examples



JWT feature

Workflow functionAdd comment
Parser functions
Label
Use case description

Add a simple comment to an issue mentioning the reporter.

This use case might come in handy if you don't want to use extra events in your notification schemes to notify specific users - like the reporter.

Complexity