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Use case

Commenting on a Jira ticket is a great way to share important information. In some cases also things like email addresses get shared via a comment. To not lose those information but extract them, the following use case can be used.

We are going to extract an email address from the last comment and save it to a custom field.


Prerequisites

First we need to create a custom field where the extracted email address can be stored.


If you don't have a multi line custom field to store the email address, you might want to create one.



Head over to Custom Fields in the Jira Administration → Issues.


Create a new custom field of type Text field (multi line).




Configuration


Add the Copy excerpted value post function to the desired workflow transition.


Source field

Choose Last comment


Target field

Choose the previously created multi line text field

Excerpt configuration

Leading delimiter

Choose Regular expression (case sensitive)


Expression

Enter the following Expression:

Sender\s*:\s*



Trailing delimiter

Choose Text (case sensitive)


Expression

Leave this one empty


Excerpt pattern

Choose Email


Multiple pattern matchers

Choose First



The comment to be added should look something like this:

Hi,
some text.
Sender: <Email address to be extracted>
More text.



Screenshots


Related use cases



JWT feature

Workflow function

Copy excerpted value

Label





Status
Tech review

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