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Use case

Never miss a last comment from a high priority issue by receiving an email notification displaying the date of the last comment on the issue and its commenter.

The email will be sent once a week for all high priority issues that are not resolved yet.

Scheduled event


Create a new rule and name it appropriately.

Providing a description will help you to identify what the rule does but this step is optional.



Add a Trigger → Scheduled


Schedule

Choose Days per week


Interval

Choose once per day at 1:00 am and check Monday



JQL selector

Add the following expression:

priority = High and resolution is empty



Send email action

Next to the JQL selector click on Add → Action → Send email


From

Select the user that the email will be sent from.


To

Select the recipients.


Message

First, enter a subject for your email

%{trigger.issue.key} = "is of high priority"

Then a body

Please check the following:  
%{selector.issue.key} got last commented on {{{dateTimeToString(first(allCommentDates()), "MMMM dd, YYYY", USER_LANG)}}} by %{selector.issue.lastComment.author}

Cheers, 
Admin


Please make sure that the parsing mode for the body is set to mixed mode.







Import the example

Import the JSON file below to get started in no time.


After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.


{
    "name": "Notify about date of last comment for high priority issues",
    "description": "",
    "creator": "admin",
    "status": true,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daysOfWeek",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "scheduledTriggerCron.weekday": "2",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "priority = High and resolution is empty",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "SEND_MAIL",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "fromOption": "default",
                        "toUsersInField": [
                            "00003"
                        ],
                        "subject": "%{selector.issue.key} = \"is of high priority\"",
                        "subjectParsingMode": "textBasic",
                        "contentType": "text/html",
                        "mailPriority": "3",
                        "sendingMode": "common",
                        "body": "Please check the following:  \r\n%{selector.issue.key} got last commented on {{{dateTimeToString(first(allCommentDates()), \"MMMM dd, YYYY\", USER_LANG)}}} by %{selector.issue.lastComment.author}\r\n\r\nCheers, \r\nAdmin",
                        "bodyParsingMode": "mixed"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}




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