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Use case

In this use case we will automatically send a Telegram message notifying the reporter of the issue about its status. The message will be delivered to a dedicated Telegram chat. After sending, we will save the response status in the description field.


Prerequisites

For this use case, we need a Telegram bot (create or use an existing one), a Connection for communicating with Telegram and a Custom action for executing the send message operation.


Create a new Telegram bot or make sure you have access to your bot API token of your Telegram account.


Configure the connection either inside the post function configuration or within the Remote actions page in the Manage apps administration by setting the following input.


Name

Telegram


Connection type

Choose External.


Base URL

https://api.telegram.org



Authentication

Choose No authentication.




Create the action either inside the post function configuration or within the Remote actions page in the Manage apps administration by setting the following input.


Name

Notify the reporter


Method

Choose POST.


Default connection

Choose Telegram.


REST path

The BOT_API_TOKEN is the one you get as soon as a new bot is created.

/BOT_API_TOKEN/sendMessage?{chat_id}&{text}


Parameters

chat_id

The chat_id is an unique identifier for the target chat or username of the target channel. In this case you can use the chat id we provide as follows:

-1001535712522

text

The ticket %{issue.key}-%{issue.summary} was transitioned to status %{issue.status}.






Configuration


Add the Execute remote action post function to the desired transition or create a new transition and choose the Expert mode.


Select action

Choose the previous created action which we named Notify the reporter.


Select connection

The default connection of the selected action should be preselected, which is Telegram.


Update issue fields (optional)


Select the field to be set.

Choose Description.


Set the value.

Choose Response status.










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Status
Tech review

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