Monday - Friday from 08:00 - 17:00 CET.
Decadis AG is closed on major German holidays.
Expect a response to support requests created via our Support portal within 1 business day (24 hours).
Our standard support includes
- Troubleshooting installation problems
- Troubleshooting app and configuration problems
- Answering standard configuration / licensing questions
- Guiding customers to existing documentation articles
Our standard support does not include
- Extensive non-contracted requirement analysis
- Provision of complex or ready-made custom solutions
- Product training
- Product integration
- Product consulting
- We only support app versions that are officially listed as officially supported in each Marketplace app listing.
- We do not take any responsibility for issues or problems that may arise through the use of third party apps.
- Only Jira and Confluence versions officially supported by Atlassian will be supported. See the Atlassian Support End of Life Policy for more details.
- Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.