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Please use one of the following channels for any issue, question or suggestion: |
Support channels
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Service Desk
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Community
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We are active in the Atlassian Community.
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Company Information |
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Business hours
Monday - Friday from 08:00 - 17:00 UTC+2.
Decadis AG is closed on major German holidays.
Response times
Expect a response to support requests created via our Support Service Desk within 1 business day (24 hours).
Our standard support includes
- Troubleshooting installation problems
- Troubleshooting app and configuration problems
- Answering standard configuration / licensing questions
- Guiding customers to existing documentation articles
Our standard support does not include
- Extensive non-contracted requirement analysis
- Provision of complex or ready-made custom solutions
- Product training
- Product integration
Additional information
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