On this page



Use case

Comments are a great way to let users know what is going on and what the latest updates are.

But they perfectly fit for reminding users of doing something!

In this use case we will use the Add comment post function to automatically add a comment to the current issue and notifying the assignee to take action.



 Configuration


Add the Add comment post function to the workflow transition you want to place it in.


Comment text

Choose Add comment manually (parser expression).


Expression

Hi [~%{issue.assignee}],
this issue needs your attention. Please provide feedback as soon as possible!
  
Thanks,
%{system.currentUserFullName}



Further configuration

By default it is set to Unrestricted (all users), but you can change this option.

You can select either a group, project role or set Jira Service Management visibilities.


By default, no email will be sent for this comment. Hit the checkbox to send one!




Conditional execution

Enter the following expression: 

%{issue.priority} in ["High","Highest"]


This way the post function will only be executed, if the issue priority was set to High or Highest.





Screenshots


 Related use cases



JWT feature

Workflow function

Add comment

Parser functions
Label





Status
Tech review

Style guide