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Use case

To not get lost in status changes, it might be sometimes helpful to inform the project lead only on certain priority changes. Therefore the following rule can be used, to notify the project lead by mentioning him in a new comment when the priority changes to "Blocker".




Field changed event



Add a Trigger → Field changed event


Field

Choose Priority 


Changed to

Choose Selected value


Value

Choose Blocker



Add comment action

Add ActionAdd Comment


Comment text

Hi [~%{trigger.issue.project.lead}],
the priority on this issue has changed to Blocker. You may want to take a look at this.

Cheers!


"[~" is the notation for mentioning users by their username.






Screencast

This is how the configuration above should look on your screen


Import the example

Import the JSON file below to get started in no time



After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.


{
    "name": "Notify project lead on priority change",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "FIELD_CHANGED_EVENT",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "fieldId": "00017",
        "option": "fix",
        "fix": "1"
    },
    "children": [
        {
            "sequence": 0,
            "type": "ADD_COMMENT",
            "ruleEntityType": "ACTION",
            "configuration": {
                "refs": [
                    "issue",
                    "project",
                    "system",
                    "trigger",
                    "trigger.issue",
                    "trigger.parent"
                ],
                "comment": "Hi [~%{trigger.issue.project.lead}],\r\nthe priority on this issue has changed to Blocker. You may want to take a look at this.\r\n\r\nCheers!\r\n",
                "commentParsingMode": "textBasic",
                "actingUser": "field_00020",
                "commentVisibility": "everybody",
                "sendMail": "true"
            },
            "children": null,
            "hasChildren": false
        }
    ],
    "hasChildren": true
}




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