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Use case

As the number of issues grow in your Jira instance, keeping track of unresolved issues might get a bit complicated. Getting an automated reminder to take action on specific issues might come handy at this point.

The following rule will remind the assignees of unresolved issues every Monday at 01:00 AM by mentioning them in a comment, stating that the issue hasn't been updated for more than 30 days.

Scheduled trigger

Add a Trigger → Scheduled and choose who you want to execute this rule in Run as*

Schedule

Choose Days per Week

Interval

Set to Once per day at 1 00 am and check Monday

JQL selector

Add Selector → JQL selector

JQL Query

Use the following expression:

resolution = Unresolved and updated <= startOfDay(-30)

Add comment action

Next to JQL Selector click on Add → Action → Add Comment

Comment's text

Hi [~%{selector.issue.assignee}],

this issue hasn't been updated for 30 days.
Please check whether this issue is still actively being worked on.

Thank you!

Screencast

No screencast available at the moment.

Import the example

Import the JSON file below to get started in no time.

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

{
    "name": "Remind users to resolve inactive issues",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daysOfWeek",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "scheduledTriggerCron.weekday": "2",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "resolution = Unresolved and updated <= startOfDay(-30)",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "ADD_COMMENT",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "comment": "Hi [~%{selector.issue.assignee}],\r\n \r\nthis issue hasn't been updated for 30 days.\r\nPlease check whether this issue is still actively being worked on.\r\n \r\nThank you!",
                        "commentParsingMode": "textBasic",
                        "actingUser": "field_00020",
                        "commentVisibility": "everybody",
                        "sendMail": "true"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}