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Automated action

Add comment

Assign issue

Use case description

Assign all issues from a user on vacation to another user and add a comment to inform the team.

Complexity




Use case

Jira's assignee field is great for keeping track of which person is working on which issues. But at some point employees might also go on vacation and their issues are not being worked on.

To remedy this situation, simply reassign all those issues and add a short comment informing all involved parties about this change - with a single click.




 Manual trigger


Add a Trigger → Manual

No further configuration needed. The rule will only be executed if a user hits the Execute button .



 JQL Selector

Add Selector → JQL Selector


JQL Query*

Use the following Expression:

assignee = nnnnn
# Replace nnnnn with the actual user name that is on vacation


The scope can be further narrowed down by updating the JQL query (e.g. to limit the returned issues to a single project or component)



 Add comment action

Next to the JQL Selector click on Add → Action → Add comment


Comment text*

Enter the following comment:

Hi everyone, dear wathcers,

since [~%{selector.issue.assignee}] is on vacation, this issue has been re-assigned. Please feel free to contact the new assignee if you have any questions related to this issue.

Keep up the good work!

Cheers!
Your automation rule



 Assign issue

Underneath the Add comment action click on Add → Action → Assign issue



Assignee*

Choose Selected User


User*

Select the user that should substitute the user who is on vacation.






 Screencast

This is how the configuration above should look on your screen


 Related use cases