Add comment action

Add a new comment to a single issue or multiple issues.

When entering the comment's text, basic and advanced parsing modes are available.

Visibility restrictions can be set for regular issue comments as well as for Jira Service Desk comments.

Add comment configuration

Below you will find a detailed description of each parameter needed to configure the action.

Enter a plain text comment in Basic mode or use expressions parser functions in Advanced parsing mode.

Select the author for the comment. The user in the selected field will be the comment author. It is also possible to select a dedicated user.

Set the visibility of the comment.

Choose whether an email notification should be sent according to the applicable notification scheme or not.

When selected the Add Comments project permission will be ignored.

Use case	Automated action	Use case description	Complexity
Notify assignees when components are merged	Add comment	Add a comment to an issue as soon as one of the selected component has been merged.	BEGINNER
Remind users to close inactive issues	Add comment	Periodically add a comment mentioning the assignee to all unresolved issue that haven't been updated for more than 30 days.	BEGINNER
Notify the project lead on priority changes	Add comment	When the priority is changed to "Blocker", a comment will be added with a user mention alerting the project lead.	BEGINNER
Re-assign issues and leave a comment	Add comment Assign issue	Assign all issues from a user on vacation to another user and add a comment to inform the team.	BEGINNER

If you still have questions, feel free to refer to our support team.