View Source

Use case

When an issue has been done and a new comment is added to it, you can add this rule to automatically re-open this issue.

Issue event

Add a Trigger → Issue event

Boolean condition

Add the following expression:

%{trigger.issue.status} = "Done"

User condition

Under to the Boolean condition click on Add → Condition → User condition

Set the user to evaluate to User in field and choose Last commenter.

Set the user(s), user is in group(s), or user is in project role(s) to check against.

This step is optional. Selecting specific users, groups or roles will make sure that this rule is only executed if the comment was added by the selected users.

Transition issue

Finally, under the user condition click on Add → Action → Transition issue

Mode

Choose Transition to status

Status

Choose Reopened

Screencast

No screencast available at the moment.

Import the example

Import the JSON file below to get started in no time.

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

{
"name": "Re-open issue when a new comment is added",
"description": "",
"creator": "admin",
"status": false,
"triggerData": "6",
"triggerType": "ISSUE_EVENT",
"configuration": {
"refs": [
"issue",
"system",
"trigger.issue",
"trigger.parent"
],
"triggerType": "6"
},
"children": [
{
"sequence": 0,
"type": "BOOLEAN_CONDITION",
"ruleEntityType": "CONDITION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"expression": "%{trigger.issue.status} = \"Done\"",
"expressionParsingMode": "logical",
"actingUser": "field_00020"
},
"children": null,
"hasChildren": false
},
{
"sequence": 1,
"type": "USER_CONDITION",
"ruleEntityType": "CONDITION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"userOption": "currentUser",
"checkOption": "group",
"group": [
"jira-administrators",
"jira-servicedesk-users",
"jira-software-users"
]
},
"children": null,
"hasChildren": false
},
{
"sequence": 2,
"type": "TRANSITION_ISSUE",
"ruleEntityType": "ACTION",
"configuration": {
"refs": [
"issue",
"project",
"system",
"trigger",
"trigger.issue",
"trigger.parent"
],
"option": "status",
"status": "10000",
"actingUser": "field_00020"
},
"children": null,
"hasChildren": false
}
],
"hasChildren": true
}

Related examples

JWT feature
Automated action	Transition issue action
Label

	Status
Tech review
Style guide

On this page