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Use case

If a ticket has been created outside of the communicated business hours, it is a good practice to inform the Service Management customers about this. 


Configuration

Add the Add comment post function to the create transition of the desired workflow.


Comment text

Choose Add comment manually


Expression

Enter your custom comment, like:

Dear customer, 
even superheroes need a break! Unfortunately we are closed for today. Be sure that we will take care of your request as soon as possible!



Comment visibility

Choose Customer facing comment for Jira Service Management projects


Conditional execution

NOT withinCalendar({issue.created}, "my_calendar", LOCAL)


By using this conditional execution, the comment will only be added if the creation date of the isuse is outside of the business hours defined within the calendar.





Screenshots


Related use cases



JWT feature

Workflow function

Add comment

Parser functionswithinCalendar()
Label





Status
Tech review

Style guide

Needs lang. review