If you need to contact us because you are having trouble with your configuration and have not found a way to solve it using our troubleshooting tools, feel free to create a request in our Support Portal!
We will appreciate if you could provide as much information as possible in regard to your request. Are you not sure about what details are relevant? Here you can find some pieces of information that you could share with us for different features of our app ordered by relevance.
Gadgets
- Name of the gadget.
- Specific descriptions and examples of the expected outcome.
- Configuration of the gadget.
- JQL expression used in the gadget.
- Configuration of the rule used in the gadget.
- Screenshots of any of the previous points.
sumUp calculated fields
- Name of the custom field: sumUp Calculated Field or sumUp Progress Field.
- Specific descriptions and examples of the expected outcome.
- Configuration of the custom field.
- JQL expression used in the custom field.
- Configuration of the rule used in the custom field.
- Screenshots of any of the previous points.
