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The Send an email post function allows you to easily send an email with custom subject and body, setting recipients by means for fields, custom fields, groups, project roles, or simply fixed email addresses.

You can optionally choose to include all or some of the issue attachments.

You could use this post function to easily email a customized issue report to the assignee, reporter, service desk customer, or any user you can think of.


Configuration

UI Expand
titleFrom

Select the email address the email will be sent from. The following options are available:

  • Based on the outgoing email configuration
  • Based on the project configuration
  • Selected user
  • User in field
  • Email address in field

  • Set email manually

    UI Text Box
    typenote

    When selected, a valid email address* must be entered.



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titleSending mode

Select how the email will be sent. The following two options are available:

  • Default

  • Personalized

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    When selected, a dedicated email will be sent out to each recipient. The recipient won't see any other recipients' email addresses.



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titlePriority

Choose the priority of the email between High, Default, or Low.


UI Expand
titleTo

Define and configure the recipients of the email. The following options are available:

  • Add field containing users
  • Add field containing email addresses
  • Add project roles
  • Add groups

  • Set recipients manually

    UI Text Box
    typenote

    When selected, enter valid email addresses as a comma-separated list.



UI Expand
titleCc

Define and configure the recipients in CC of the email.

The same options like above are available.


UI Expand
titleBcc

Define and configure the recipients in Bcc of the email.

The same options like above are available.


UI Expand
titleEmail content


UI Expand
titleSubject

Enter plain text using the mixed parsing mode and optionally use field codes to insert field values.


UI Expand
titleEmail format

Select the format of the email, either Text or HTML.


UI Expand
titleBody

Enter plain text using the mixed parsing mode and optionally use field codes to insert field values.

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typetip
  • You can try your expression by clicking on the run button on the top right of the expression box.
  • Expression parser functions can also be used by writing them within three curly braces e.g. {{{subtasks()}}}.



UI Expand
titleAttachments

Select the files to attach to the email. The following options are available:

  • None

  • All issue attachments

  • All transition attachments

    UI Text Box
    typeinfo

    When one of the last two options is selected, you can filter the files by size, type, and name. Files that do not match the filters will be skipped.




UI Expand
titleAdditional options
  • Add to recipients as watchers - Add to recipients as watchers of the current issue, if those are valid Jira users.
  • Add Cc recipients as watchers - Add Cc recipients as watchers of the current issue, is those are valid Jira users.
  • Temporary store email information - Store email information in the temporary fields 1-5.
    • Temporary text field 1: From
    • Temporary text field 2: To
    • Temporary text field 3: Cc
    • Temporary text field 4: Email subject
    • Temporary text field 5: Email body (text format)


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titleConditional execution

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Configuration

UI Expand
titleFrom

Select the email address the email will be sent from. The following options are available:

OptionDescription

Based on the outgoing mail configuration

The default user specified in you outgoing mail server configuration will be used.
Based on the project configurationThe user specified in your project notifications.
Selected userSelect a specific Jira user.
User in field

Select the field containing the user.

UI Text Box
typeinfo

Text fields must return a user user name.


Email address in field

Select the field containing the email address.
Set email manuallyEnter a valid email address.



UI Expand
titleSending mode

Select how the email will be sent. The following two options are available:

OptionDescription
DefaultChoose this option if all recipient should receive the same content.
Personalized

When selected, a dedicated email will be sent out to each recipient.

UI Text Box
typeinfo

The list of all recipients will be undisclosed.




UI Expand
titlePriority

Select the priority of the outgoing email. The available options are High, Default, or Low.


UI Expand
titleTo

Define and configure the recipients of the email. The following options are available:

Select the field containing the email address.

OptionDescription

Add field containing users

Select the field containing individual usersone or multiple fields containing users or groups. 

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typeinfo

You can either select a user-related field (user picker custom fields, assignee etc.) or select a temporary field containing users. Text fields or Temporary text fields must return a user name or a comma separated list of user names.


Add field containing email addressesSelect the field containing the one or multiple fields containing a single email address or a comma separated list of email addresses. 
Add project rolesSelect a specific Jira userone or multiple project roles. The email will be sent out to all members that have access to the issue.
Add groups

Select the field containing the user.

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Text fields must return a user name.

Set recipients manually

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When selected, enter valid email addresses as a comma-separated list.

  • Add field containing users
  • Add field containing email addresses
  • Add project roles
  • Add groups

    • Set recipients manually

    UI Text Box
    typenote

    one or multiple groups. The email will be sent out to all members that have access to the issue.

    Set recipients manually

    Enter one or multiple

    When selected, enter valid

    email addresses as a comma

    -

    separated list.



    UI Expand
    titleCc

    Define and configure the recipients in CC of the emailSelect additional CC recipients.

    The same options like above are availableoptions you can choose from are identical to the options provided above.


    UI Expand
    titleBcc

    Define and configure the recipients in Bcc of the emailSelect additional BCC recipients.

    The same options like above are availableoptions you can choose from are identical to the options provided above.


    title
    UI Expand
    titleEmail content
    UI Expand

    Subject

    Enter plain text using the mixed parsing mode and optionally use field codes to insert field values.

    Email format


    UI Expand
    titleEmail format

    Select the format of the email, either Text or HTML.


    UI Expand
    titleBody

    Enter plain text using the mixed parsing mode and optionally use field codes to insert field values.

    UI Text Box
    typetip
    • You can try your expression by clicking on the run button on the top right of the expression box.
    • Expression parser functions can also be used by writing them within three curly braces e.g. {{{subtasks()}}}.



    UI Expand
    titleAttachments

    Select the files to attach to the email. The following options are available:

    • None

    • All issue attachments

    • All transition attachments

      UI Text Box
      typeinfo

      When one of the last two options is selected, you can filter the files by size, type, and name. Files that do not match the filters will be skipped.




    UI Expand
    titleAdditional options
    • Add to recipients as watchers - Add to recipients as watchers of the current issue, if those are valid Jira users.
    • Add Cc recipients as watchers - Add Cc recipients as watchers of the current issue, is those are valid Jira users.
    • Temporary store email information - Store email information in the temporary fields 1-5.
      • Temporary text field 1: From
      • Temporary text field 2: To
      • Temporary text field 3: Cc
      • Temporary text field 4: Email subject
      • Temporary text field 5: Email body (text format)


    UI Expand
    iconfalse
    titleConditional execution

    Include Page
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    DECADIS:_snip_condExecution_Server



    Use cases and examples

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    cqllabel = "use-case" and parent = currentContent()

    Excerpt Include
    DECADIS:Contact support
    DECADIS:Contact support
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    Tech review

    Status
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    titleReady for review

    Style guide

    Status
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    titleReady for review

    Status
    titletodo
    Status
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    titleReady for review
    Status
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    Status
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    titleflagged


    Page properties
    hiddentrue


    Short descriptionSend an email with custom content.
    Label