Use case library

Use case	Workflow function	Automated action	Field type	Parser functions	Label
Add assignee as watcher to every blocking issue	Update linked issue or sub-task
Add attachments from current issue to cloning issues	Update linked issue or sub-task
Add comment when creating issues outside of business hours	Add comment			withinCalendar()	STAFF PICK
Add internal Jira Service Management comment	Add comment
Add percentaged profit margin when closing issue	Log work
Add sub-tasks to an issue on creation		Create issue action
Add watchers based on issue type	Add or remove watchers
A developer must not execute the transition	User is not in project role
Alert the asssignee of important issues	Add comme nt
Alert the reporter	Add comment
All blocking issues must be resolved	Condition on linked issues Validation of linked issues
All sub-tasks in the Closed status must have a specific resolution	Condition on sub-tasks Validation of sub-tasks
All sub-tasks must be Done or Closed	Condition on sub-tasks Validation of sub-tasks
All sub-tasks must be resolved	Condition on sub-tasks Validation of sub-tasks				STAFF PICK
All sub-tasks with a resolution of Done must be in a specific status	Condition on sub-tasks Validation of sub-tasks
An issue must have at least 3 resolved Test Cases	Condition on sub-tasks Validation of sub-tasks
Assign an issue to the last assignee on a transition		Assign issue action
Assignee may only have a restricted number of assigned issues	Condition based on JQL query Validation based on JQL query
Assign important issues to the project lead	Update or copy field values
Assign issues to your team during a transition		Assign issue action		isInGroup()
Assign issue to current user	Update or copy field values
Automatically assign a tester during your development process	Assign to project role
Automatically assign issues to your team		Assign issue action
Automatically close parent when all sub-tasks are done		Transition issue action		count() filterByStatus() siblingSubtasks()	STAFF PICK
Automatically close sub-tasks when parent is completed		Transition issue action			STAFF PICK
Automatically log work spent in a specific status	Log work			timeDifference()
Block an Epic's transition depending on linked issues status and due date	Logical validator Logical condition			count() filterByPredicate() linkedIssues()
Block an Epic's transition until all the issues under that Epic are resolved	Logical validator Logical condition			count() issuesUnderEpic() filterByResolution()
Block a transition until all sub-tasks have certain fields populated	Logical validator Logical condition			count() filterByPredicate() subtasks()	STAFF PICK
Bulk clear the issue resolution		Update field action			STAFF PICK
Bulk edit the issue resolution		Update field action			STAFF PICK
Calculate custom sequence numbers	Update or copy field values Set or create JWT project property			toUpperCase() substring() length() projectProperty() toNumber()
Check if an issue was resolved on time			Text	datePart()
Close epic when stories are done		Transition issue action		count() filterByStatus() issuesUnderEpic()
Close parent issue only when all sub-tasks are closed	Condition on sub-tasks Validation of sub-tasks
Close stories when epic is done		Transition issue action
Components from all sub-tasks			Text	toString() distinct() fieldValue() subtasks()
Copy highest priority from linked issues	Copy field values from linked issues or subtasks
Copy latest due date from sub-tasks	Copy field values from linked issues or subtasks
Copy subtask comments to the parent issue		Add comment action
Create an internal Service Management comment on linked issues	Update or copy field values
Create an issue in the current project	Create issue				STAFF PICK
Create a sub-task for each component	Create issue			toStringList()
Create sub-tasks depending on selected values in a custom field		Create issue action		toStringList()
Create sub-tasks depending on selected values in custom field	Create issue			toStringList()	STAFF PICK
Create three issues with individual summaries	Create issue			getMatchingValue()
Creation date of the linked epic			Date-time	first() fieldValue() linkedIssues()	STAFF PICK
Current user must be reporter	Compare two values condition Compare two values validator
Details of the last comment			Text		STAFF PICK
Difference between the current date and the earliest due date			Number	min() fieldValue() subtasks()
Display additional details of the issue creator			Text
Display current issue's project category			Text
Display historic due dates			Text	toString() textOnNumberList() fieldHistory() dateToString()
Elapsed time between creation and resolution			Number		STAFF PICK
Ensure that all issues linked with a certain issue link type have "Due Date" field set	Logical validator Logical condition			count() linkedIssues() fieldValue()
Ensure that an issue has at least one attachment	Logical validator Logical condition				STAFF PICK
Escalate issue to assignee's supervisor	Copy JWT user property			userProperty()	STAFF PICK
Extract an email address from the last comment	Copy excerpted value
Extract the issue priority from the summary	Copy excerpted value
Fast-track transition issues assigned to the project lead	Transition issue				STAFF PICK
Format the issue's summary according to specified rules	Format field value				STAFF PICK
Google Maps location			Text	replaceAll() toLowerCase()	STAFF PICK
Hide transition from issue creator	Except users in field
Highest ranked custom field value among all linked issues			Text	first() sort() fieldValue() linkedIssues()
Inline images in a generated email	Send email			replaceAll()
Keep calculated custom field in sync		Reindex issue action			STAFF PICK
Keep parent issue's priority in sync	Update or copy field values
Keep the priority of parents and sub-tasks in sync		Update field action
Keep the status of parents and sub-tasks in sync		Transition issue action			STAFF PICK
Keep the status of parents and sub-tasks in sync (post function use case)	Transition issue
Keep track of important status updates	Update or copy field values Fields required or changed			dateTimeToString()
Last comment, its author, and timestamp			Text	userFullName() dateToString() last() allCommentDates()	STAFF PICK
Last commenter's full name			Text	userFullName()
List all bugs where the current user was mentioned in a comment
List all issues that are blocking issues that are due soon
List all issues with an inactive assignee and that were assigned by the current user				isActive() fieldHistory()
List all issues with a specific value matching a custom text field
Log absence time on another issue	Log work			stringToDate()
Make "Time spent" field required	Logical validator
Make the assignee required	Fields required Fields required or changed
Make the description required	Fields required Fields required or changed
Manually create test issues		Create issue action
Manually delete test issues		Delete issue action
Move an issue to another issue type	Move issue
Move an issue to another project	Move issue
Notify assignees when components are merged		Add comment action
Notify for high priority issue		Send email action
Notify the project lead on priority changes		Add comment action
Number of days an issue was in the Open status against a JWT calendar			Number	timeInStatus()
Number of issues in the same version			Number	count() issuesFromJQL()
Number of open subtasks			Number	count() filterByPredicate() subtasks()
Number of times a custom field has been changed			Number	count() fieldChangeTimes()
Number of times a resolved issue has been rejected			Number	count() timesOfTransition()
Number of unresolved blocking issues			Number	count() filterByResolution() linkedIssues()	STAFF PICK
Only users in a project role can execute a transition	Users are/aren't in project role (validator) Users are/aren't in project role (condition)
Only user specified in project property is allowed to execute transition	Condition on JWT project property Validation of JWT project property			projectProperty()
Only watchers can execute a transition	Only users in a field
Predicted completion date of an epic			Date-time	addTimeSkippingWeekends()	STAFF PICK
Predicted resolution date based on business hours			Date-time	addTime()
Prevent a closed issue from being reopened after resting 1 week closed	Logical validator Logical condition			isInRole()
Prevent creation of issues with a duplicate summary	Validation based on JQL query
Prevent issue creation with the same field value	Validation based on JQL query Logical validator				STAFF PICK
Prevent issue creation with the same field value (Boolean)	Logical validator Validation based on JQL query			count() issuesFromJQL()
Prevent issue from being "Closed" if blocking issues are not closed yet.	Validation of linked issues
Prevent setting due dates outside business hours	Logical validator Logical condition			withinCalendar()	STAFF PICK
Prevent transitioning when there is a blocking issue	Validation of linked issues
Prevent users from selecting specific fix versions	Condition based on regular expression Validation based on regular expression
Proceed with a task only when all sub-tasks are completed	Condition on sub-tasks Validation of sub-tasks
Re-assign issues and leave a comment		Add comment action Assign issue action
Reindex issue on custom field update		Reindex issue action
Reindex linked issues		Reindex issue action
Reject duplicated file names in attachments	Logical validator Logical condition			count() toStringList() distinct()
Remind users to close inactive issues		Add comment action			STAFF PICK
Remove blocking links when blocking issue is closed	Delete issue link
Re-open issue when a new comment is added		Transition issue action
Reopen parent issue, if a sub-task is reopened	Transition issue
Resolution must be empty	Fields required Fields required or changed
Resolve issues when all options of a checklist are checked		Transition issue action		numberOfAvailableItems() numberOfSelectedItems()
Restrict issue creation per issue type and project role	Logical validator			isInRole()
Restrict the issue creation with specific issue types to certain project roles	Users are/aren't in project role (validator)
Retrieve all tickets assigned to a developer
Return all issues in the currently open sprint with unresolved sub-tasks
Scheduled project reindex		Reindex issue action
Schedule issues for re-submission		Transition issue action
Schedule the escalation of overdue issues		Transition Issue
Send email after transitioning to specific status	Send email
Set a condition in a global transition which only applies in a certain status	Logical condition
Set assignee based on priority	Update field based on rules			priority()
Set assignee depending on issue type	Update field based on rules			issueType()
Set a watcher based on custom field value	Add or remove watchers
Set custom IDs for each issue	Set or create JWT project property Update or copy field values			length() projectProperty() substring() toNumber() year()
Set Due Date with latest value among sub-tasks	Update or copy field values			fieldValue() max() siblingSubtasks()
Set issue security level depending on reporter	Update field based on rules			issueSecurityLevel()	STAFF PICK
Set specific default assignee if not set	Copy JWT project property
Specific sub-tasks must be resolved	Condition on sub-tasks Validation of sub-tasks
Start Progress on parent, if sub-tasks are started	Transition issue				STAFF PICK
Status and assignee of parent issue			Text
Sum up value in parent issue on field change in sub-tasks		Update field action		fieldValue() sum() subtasks()
There must be at least one related Service Management request	Condition on linked issues Validation of linked issues
Time left before the issue is due			Number	max()
Total of all story points in an epic			Number	sum() fieldValue() issuesUnderEpic()	STAFF PICK
Total remaining estimate in an epic (all linked issues)			Number	sum() fieldValue() issuesUnderEpic() subtasks()
Total remaining estimate in an epic (no sub-tasks)			Number	sum() fieldValue() issuesUnderEpic()
Total time logged on an epic			Number	sum() fieldValue() issuesUnderEpic()
Track issues mentioned in comments		Create issue link action		findPattern() issueKeysToIssueList() toString()
Transition affected issues when releasing a version (automatically)		Transition issue action			STAFF PICK
Transition affected issues when releasing a version (manually)		Transition issue action
Transition issues when assigned to a developer		Transition issue action
Triage issues created by email	Move issue			toUpperCase() toString() findPattern() isInGroup()	STAFF PICK
Update assignee and reporter to facilitate user deletion		Add comment action Assign issue action Update field action			STAFF PICK
Validate only issue links created in transition screen	Logical validator			count() transitionLinkedIssues() filterByProject() filterByIssueType()
Validation based on the value of a date type project property	Logical validator Logical condition			stringToDate() projectProperty()

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