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This post function allows you to easily send an email with custom subject and body, setting recipients by means for fields, custom fields, groups, project roles, or simply fixed email addresses.

You can optionally choose to include all or some of the issue attachments.

You could use this post function to easily email a customized issue report to the assignee, reporter, service desk customerproject customer, or any user you can think of.

Configuration

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title	From

Select the email address the email will be sent from. The following options are available:

Option

Description

Based on the outgoing mail configuration

The default user specified in you outgoing mail server configuration will be used.

Based on the project configuration

The user specified in your project notifications.

Selected user

Select a specific Jira user.

User in field

Select the field containing the user.

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Text fields must return a user name.

Email address in field

Select the field containing the email address.

Set email manually

Enter a valid email address.

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title	Sending mode

Select how the email will be sent. The following two options are available:

Option

Description

Default

Choose this option if all recipient should receive the same content.

Personalized

When selected, a dedicated email will be sent out to each recipient.

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The list of all recipients will be undisclosed.

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title	Priority

Select the priority of the outgoing email. The available options are High, Default, or Low.

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title	TO

Define and configure the recipients of the email. The following options are available:

Option

Description

Add field containing users

Select one or multiple fields containing users or groups.

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Text fields or Temporary text fields must return a user name or a comma separated list of user names.

Add field containing email addresses

Select one or multiple fields containing a single email address or a comma separated list of email addresses.

Add project roles

Select one or multiple project roles. The email will be sent out to all members that have access to the issue.

Add groups

Select one or multiple groups. The email will be sent out to all members that have access to the issue.

Set recipients manually

Enter one or multiple email addresses as a comma separated list.

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title	CC

Select additional CC recipients.

The options you can choose from are identical to the options provided above.

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title	BCC

Select additional BCC recipients.

The options you can choose from are identical to the options provided above.

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title	Email content

Subject

Enter plain text and optionally use field codes to insert field values.

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type	tip

The expression has to be written in Mixed mode which supports the usage of parser functions between three curly braces, e.g. {{{subtasks()}}}

Email format

Select the format of the email. The available options are Text or HTML.

If you select HTML, an HTML preview of the email body will be displayed automatically.

Body

Enter plain text and optionally use field codes to insert field values.

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type	tip

The expression has to be written in Mixed mode which supports the usage of parser functions between three curly braces, e.g. {{{subtasks()}}}

Attachments

Select the files to attach to the email. The following options are available:

Option	Description
None	Attachments will not be added to the outgoing email.
All issue attachments	When selected, all files attached to the issue will be included in the outgoing email
All transition attachments	Select this option if you only want to include the files attached to the issue during the current transition.

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If one of the last two options is selected, you can additionally filter the files by size, type, and name.

Files that do not match the filters will be skipped.

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title	Additional options

The following additional options are available:

Option	Description
Add TO recipients as watchers	Choose this option if you want to add the recipients specified in the TO parameter as watchers of the current issue, if they are valid Jira users.
Add CC recipients as watchers	Choose this option if you want to add the recipients specified in the CC parameter as watchers of the current issue, if they are valid Jira users.
Temporarily store email information	Choose this option if you want to temporarily (for the duration of the transition) store the specified parameters in the Temporary text fields (1-5). The information will be stored as follows: Temporary text field 1: From Temporary text field 2: TO Temporary text field 3: CC Temporary text field 4: Email subject Temporary text field 5: Email body (text format)
Exclude default prefix from email's subject	Choose this option to remove the email prefix that has been set in the Outgoing mail configuration (e.g. JIRA).

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title	Conditional execution

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type	note

This post function needs to be executed before firing an event of a transition

Use cases and examples

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firstcolumn	Use case
headings	JWT feature, Workflow function, Parser functions, Label
cql	label = "use-case-workflow" and ancestor = currentContent()

Excerpt Include

	DECADIS:Contact support
	DECADIS:Contact support
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Tech review

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colour	Green
title	done

Style guide

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title	done

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title	todo

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colour	Yellow
title	Ready for review

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title	done

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title	flagged

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Short description

Send an email with custom content.

Label

Status

colour	Red
title	staff pick

Content

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Versions Compared

Old Version 26

New Version 27

Key

Configuration

Subject

Email format

Body

Attachments

Use cases and examples