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Use case

For this use case we will consider having two Jira instances. On transition of a ticket in one of the instances, we want to write the status of the transitioned issue as a comment on the linked external ticket.


Configuration

UI Steps


UI Step

Add the Execute remote action post function to the desired transition or create a new transition.


UI Step

Create remote action

Select the action to get started. Choose Create an issue comment.


UI Step

Select connection

Choose an existing connection to the external Jira instance or create a new connection.


UI Step

Customize your action

UI Steps

Setting the Set action parameters

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DECADIS:_snip_execute_remote_action_use_case_values
DECADIS:_snip_execute_remote_action_use_case_values
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UI Step

Issue key

Set it manually using the expression editor as follows, assuming the external Issue has the key ISSUE-1:

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ISSUE-1



UI Step

Comment text

Choose Issue status.



UI Text Box
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From the used template, you can retrieve the Comment ID and/or the Comment author and save them in any field.

Optionally, you can use the storing results section Update issue fields (optional) section to save the response body or parts of it into some field.




Related use cases

Page properties report
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DECADIS:Contact support
DECADIS:Contact support
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Page properties
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JWT feature

Workflow function

Execute remote action

Label



Page properties
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Tech review

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