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JWT expression editor

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Old Version 17

changes.mady.by.user Stela Nebiaj

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New Version 18

changes.mady.by.user Julian Riedinger

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Use case

This use case considers the situation of working with two Jira instances. On one hand there is a support instance where the tickets are created by user reports and on the other an internal development instance. Based on the user request an issue is opened and addressed to the developers team. When the internal ticket is resolved (Done), we will use this template to close the support ticket.


Configuration

UI Steps


UI Step

Add the Execute remote action post function to the desired transition or create a new transition.


UI Step

Create remote action

Select the action to get started. Choose Transition an issue.


UI Step

Select connection

Choose an existing connection to the external Jira instance or create a new connection.


UI Step

Customize your action

UI Steps

Set action parameters

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DECADIS:_snip_execute_remote_action_use_case_values
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UI Step

Issue key

Since there is no automatic way of grabbing the external linked issues we will set it manually as ISSUE-1. It is a not realistic value created only for the sake of the example!

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ISSUE-1




UI Step

Transition ID

Set it manually using the expression editor as follows (in this case, the transition with ID 2 is the one that moves the ticket to Done):


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2




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Optionally, you can use the Update issue fields (optional) section to save the response body or parts of it into some field.


UI Steps

Update issue fields (optional)

The description of the ticket shall reflect the returned status of the executed action, e.g. a value of 201 indicates that the action has been executed successfully.

UI Step

Select the field to be set.

Choose Description.


UI Step

Set the value.

Choose Response status.








Related use cases

Page properties report
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headingsJWT feature, Workflow function, Parser functions, Label
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DECADIS:Contact support
DECADIS:Contact support
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Page properties
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JWT feature

Workflow function

Execute remote action

Parser functions

nthElement()

linkedIssues()

toString()

Label



Page properties
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Status
Tech review

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Style guide

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