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Old Version 8

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titleI don't want the column totals to be shown inside Dashboard Gadgets. Is it possible to disable this function without totally deactivating the App?


UI Text Box
typetip

Yes, a Jira administrator can disable the 'js-dashboard-module'-Module in the UPM.



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titleI don't see any button in the Issue Navigator when I click on a filter. How can I see the column totals?


UI Text Box
typetip

Please verify that you are the owner of that filter, maybe you can copy this filter, or contact the owner to enable the calculation for the filter.



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titleThere is no sum displayed in my issue navigator. What can I do?


UI Text Box
typetip

You always need a configured rule for calculating things with sumUp.

If you are uncertain about configuring sumUp rules, please visit the following page.



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titleThere is no sum displayed within the Jira default Filter Result gadget. What can I do?


UI Text Box
typetip

You have to enable the calculation row on a 'per-filter-basis' to be displayed within the Jira default Filter result gadget. To do so, head over to the issues navigator, access the sumUp configuration by clicking on the cog icon next to our Calculate button in the menu to the left, switch to Filter, and enable the filters you want to use by activating the checkboxes.



UI Expand
titleThe calculation row won't be displayed in the dashboard gadgets under some circumstances. What can I do?


UI Text Box
typetip

Do you sometimes notice that the calculation row seems to randomly disappear from the dashboard gadgets?

This might be related to the selected group-by field. As soon as you group by a multi-select field (like Sprint, Components, Labels) and there are issues returned by the given JQL/ filter where several options in this field are selected, the calculation row won't be displayed since this might lead to an inconsistency regarding the calculation.


Example:

SprintSum of IssuesActual Issue keys that are in the sprint
Sprint 12DEMO-1, DEMO-2
Sprint 23DEMO-2, DEMO-3, DEMO-4
Total sum54, because there're only 4 different issues.


To prevent this behavior you might want to only group by a field that has a unique value per issue (like assignee, issue type or project).



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titleWhich fields are supported within sumUp for calculation?


UI Text Box
typetip

By default, all custom fields and text or number based fields can be used in a calculation rule. In addition to that, the Jira standard fields are also displayed. However, some fields (like Assignee or Labels) that don't make sense for calculation, cannot be used.

For 3rd party custom fields, it depends on their implementation. So it might be, that sumUp doesn't support all 3rd party custom fields (yet).



UI Expand
titleHow to use Time Tracking and ∑ Time Spent style in the Progress custom field?


UI Text Box
typetip

When selecting Time Tracking, the time progress of the issues returned by the entered JQL will be displayed.

When selecting ∑ Time Spent, also the sub-task values will be counted.

UI Expand
titleAfter updating to sumUp 3.5.0 my gadget titles are broken
UI Text Box
typetip

Due to technical changes regarding the behaviour of gadgets, the way gadget titles are stored had to changed with the release of sumUp 3.5.0.

This may cause the original gadget titles to become corrupted and replaced by special characters on a few systems.

Unfortunately there is no known workaround and the only fix involves reassigning the gadget title.



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