FAQ

Yes, a Jira administrator can disable the 'js-dashboard-module'-Module in the UPM.

Please verify that you are the owner of that filter, maybe you can copy this filter, or contact the owner to enable the calculation for the filter.

You always need a configured rule for calculating things with sumUp.

If you are uncertain about configuring sumUp rules, please visit the following page.

You have to enable the calculation row on a 'per-filter-basis' to be displayed within the Jira default Filter result gadget. To do so, head over to the issues navigator, access the sumUp configuration by clicking on the cog icon next to our Calculate button in the menu to the left, switch to Filter, and enable the filters you want to use by activating the checkboxes.

Do you sometimes notice that the calculation row seems to randomly disappear from the dashboard gadgets?

This might be related to the selected group-by field. As soon as you group by a multi-select field (like Sprint, Components, Labels) and there are issues returned by the given JQL/ filter where several options in this field are selected, the calculation row won't be displayed since this might lead to an inconsistency regarding the calculation.

Example:

To prevent this behavior you might want to only group by a field that has a unique value per issue (like assignee, issue type or project).

By default, all custom fields and text or number based fields can be used in a calculation rule. In addition to that, the Jira standard fields are also displayed. However, some fields (like Assignee or Labels) that don't make sense for calculation, cannot be used.

For 3rd party custom fields, it depends on their implementation. So it might be, that sumUp doesn't support all 3rd party custom fields (yet).

When selecting Time Tracking, the time progress of the issues returned by the entered JQL will be displayed.

When selecting ∑ Time Spent, also the sub-task values will be counted.