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The Send an email This post function allows you to easily send an email with custom subject and body, setting recipients by means for fields, custom fields, groups, project roles, or simply fixed email addresses. You can optionally choose to include all or some of the issue attachments. You could use this post function to easily email a customized issue report to the assignee, reporter, service desk project customer, or any user you can think of. |
Configuration
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Select the email address the email will be sent from. The following options are available:
Set email manually
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When selected, a valid email address* must be entered. |
title | Sending mode |
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Select how the email will be sent. The following two options are available:
Personalized
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When selected, a dedicated email will be sent out to each recipient. The recipient won't see any other recipients' email addresses. |
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Choose the priority of the email between High, Default, or Low. |
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Define and configure the recipients of the email. The following options are available:
Set recipients manually
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When selected, enter valid email addresses as a comma-separated list. |
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Define and configure the recipients in CC of the email. The same options like above are available. |
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Define and configure the recipients in Bcc of the email. The same options like above are available. |
title | Email content |
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Enter plain text using the mixed parsing mode and optionally use field codes to insert field values. |
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Select the format of the email, either Text or HTML. |
title | Body |
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Enter plain text using the mixed parsing mode and optionally use field codes to insert field values.
type | tip |
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of |
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title | Attachments |
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Select the files to attach to the email. The following options are available:
All issue attachments
All transition attachments
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When one of the last two options is selected, you can filter the files by size, type, and name. Files that do not match the filters will be skipped. |
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title | Conditional execution |
Configuration
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Select the email address the email will be sent from. The following options are available:
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Select how the email will be sent. The following two options are available:
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Select the priority of the outgoing email. The available options are High, Default, or Low. |
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Define and configure the recipients of the email. The following options are available:
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Select additional CC recipients. The options you can choose from are identical to the options provided above. |
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Select additional BCC recipients. The options you can choose from are identical to the options provided above. |
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SubjectEnter plain text and optionally use field codes to insert field values.
Email formatSelect the format of the email. The available options are Text or HTML. If you select HTML, an HTML preview of the email body will be displayed automatically. BodyEnter plain text and optionally use field codes to insert field values.
AttachmentsSelect the files to attach to the email. The following options are available:
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The following additional options are available:
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This post function needs to be executed before firing an event of a transition |
Use cases and examples
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