I don't want the column totals be shown inside Dashboard Gadgets. Is it possible to disable this function without totally deactivating the App?
Yes, a JIRA administrator can disable the 'js-dashboard-module'-Module in the UPM.
I don't see any button in the Issue Navigator when I click on a filter. How can I see the column totals?
Please verify that you are the owner of that filter, maybe you can copy this filter, or contact the owner to enable the calculation for the filter.
There is no sum displayed in my issue navigator. What can I do?
You always need a configured rule for calculating things with sumUp.
If you are uncertain about configuring sumUp rules, please visit this site.
There is no sum displayed within the Jira default Filter Result gadget. What can I do?
You have to enable the sumrow on a 'per-filter-basis' to be displayed within the Jira default Filter result gadget. To do so, head over to the issues navigator, access the sumUp configuration by clicking on the cog icon next to our Calculate button in the menu to the left, switch to Filter and enable the filters you want to use by activating the checkboxes.
The sum row won't be displayed in the dashboard gadgets under some circumstances. What can I do?
Do you sometimes notice that the sum row seems to randomly disappear from the dashboard gadgets?
This might be related to the selected group-by field. As soon as you group by a multi-select field (like Sprint, Components, Labels) and there are issues returned by the given JQL/ filter where several options in this field are selected, the sum row won't be displayed since this might lead to an inconsistency regarding the calculation.
Example:
| Sprint | Sum of Issues | Actual Issue keys that are in the sprint |
|---|---|---|
| Sprint 1 | 2 | DEMO-1, DEMO-2 |
| Sprint 2 | 3 | DEMO-2, DEMO-3, DEMO-4 |
| Total sum | 5 | 4, because there're only 4 different issues. |
To prevent this behavior you might want to only group by a field that has a unique value per issue (like assignee, issue type or project).
