Page History

New features

• Expanded Custom Field Support for Jira Service Management
  The number of supported custom fields for Jira Service Management has been expanded, enabling seamless read and write access with the Jira Workflow Toolbox. This feature improves workflow customization and data handling. The newly supported fields are:

  • Assets objects

  • Organizations

  • Request participants

  • Request type

  • Team

• New Parser Functions for Easier Data Access in Jira Service Management
  New parser functions are now available for Jira Service Management, making accessing information related to groups, organizations, and asset objects easier. These new functions streamline workflow automation and improve data retrieval. The newly provided parser functions are:

  • getNameFromAsset() - Obtain the names of asset objects

  • getAttributeFromAsset() - Access specific attributes from asset object

  • getAssetsFromAQL() - Query and retrieve asset objects using AQL (Assets Query Language)

  • groupName() - Retrieve the name of a user group

  • organizationId() - Fetch the organization ID

  • usersInOrganization() - Identify all customers associated with an organization