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Panel

Use case

Jira's assignee field is great for keeping track of which person is working on which issues. But at some point employees might also go on vacation and their issues are not being worked on.

To remedy this situation, simply reassign all those issues and add a short comment informing all involved parties about this change - with a single click.

UI Steps

Image Modified Manual trigger

UI Step

Excerpt Include

	DECADIS:Automation Use Case - Create Rule Step
	DECADIS:Automation Use Case - Create Rule Step
nopanel	true

UI Step

Add a Trigger → Manual

UI Text Box

type	info

No further configuration needed. The rule will only be executed if a user hits the Execute button .

Image Modified JQL Selector

UI Step
Add Selector → JQL Selector

UI Step

JQL Query

Use the following Expression:

Code Block

language	bash
linenumbers	true

assignee = nnnnn
# Replace nnnnn with the actual user name that is on vacation

UI Text Box

type	info

The scope can be further narrowed down by updating the JQL query (e.g. to limit the returned issues to a single project or component)

Image Modified Add comment action

UI Step
Next to the JQL Selector click on Add → Action → Add comment

UI Step

Comment text

Enter the following comment:

Code Block

language	bash
linenumbers	true

Hi everyone, dear wathcers,

since [~%{selector.issue.assignee}] is on vacation, this issue has been re-assigned. Please feel free to contact the new assignee if you have any questions related to this issue.

Keep up the good work!

Cheers!
Your automation rule

Image Modified Assign issue

UI Step

Underneath the Add comment action click on Add → Action → Assign issue

UI Steps

UI Step

Assignee

Choose Selected User

UI Step

User

Select the user that should substitute the user who is on vacation.

Screencast

This is how the configuration above should look on your screen

Multimedia

name	Handle employee vacation.mp4
width	700

Import the example

Import the JSON file below to get started in no time.

UI Expand

title	JSON

UI Text Box

type	warning

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

Code Block

language	js
theme	Midnight

{
    "name": "Re-assign issues and leave a comment",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "MANUAL",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "actingUser": "field_00020",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "assignee =%{system.currentUserFullName}",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "ASSIGN_ISSUE",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "assignMode": "user",
                        "user": "admin",
                        "mode": "projectRoleRandom",
                        "sendMail": "true",
                        "actingUser": "field_00020"
                    },
                    "children": null,
                    "hasChildren": false
                },
                {
                    "sequence": 1,
                    "type": "ADD_COMMENT",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "comment": "Hi everyone, dear wathcers,\r\n \r\nsince [~%{selector.issue.assignee}] is on vacation, this issue has been re-assigned. Please feel free to contact the new assignee if you have any questions related to this issue.\r\n \r\nKeep up the good work!\r\n \r\nCheers!\r\nYour automation rule",
                        "commentParsingMode": "textBasic",
                        "actingUser": "field_00020",
                        "commentVisibility": "everybody",
                        "sendMail": "true"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}

Related use cases

Page properties report

headings	Automated action, Use case description, ComplexityJWT feature, Label
cql	label = "use-case-auto" and label in ("add-comment","assign-issue") and space = "JWTSDC"

Excerpt Include

	DECADIS:Contact support
	DECADIS:Contact support
nopanel	true

Page properties

hidden	true

JWT feature
Automated action	Add comment action Assign issue action
Label

Page properties

hidden	true

Status

Tech review

Status

title	to do

Style guide

Status


colour	Green
title	done

Status

title	to do

Status


colour	Green
title	done

Status


colour	Yellow
title	needs review

Status


colour	Red
title	flagged

Content

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Versions Compared

Old Version 18

New Version 19

Key

On this page

Use case

Image Modified Manual trigger

Image Modified JQL Selector

JQL Query

Image Modified Add comment action

Comment text

Image Modified Assign issue

Assignee

User

Screencast

Import the example

Related use cases