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User switcher


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The easiest way to troubleshoot and test configurations is to test scenarios as different users.

  • Need to assist your coworkers with their configuration?
  • Need to troubleshoot a workflow transition?
  • Need to confirm visibility restrictions?

In the past the only way to achieve this was to have internal testing accounts that you needed to log in as. A cumbersome, time-consuming and sometimes error-prone process. 

With Admin Toolbox, dedicated users can now log in as different users, within seconds with the built-in user switcher colleague with his Jira instance? Or you do not have access to make a workflow transition but one of your teammates does but is not available? No worries! Admin Toolbox got you covered with its user switch functionality; You can switch from one user to another, save time, and get the task done faster.


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The Jira group you belong to has to be added by your Jira administrator in the user switch configuration for you to be able to switch between users. Any user with system administration privileges can use the functionality immediately after the installation.

User switcher configuration

installation. 

Any other user must be granted feature access individually through a group membership.


Configuration

UI Steps

As a Jira administrator

UI Step

In your Jira instance, as a Jira system administrator, head over to Administration → Manage apps → Admin toolbox → Admin Toolbox Configuration


UI Step

Select the groups group(s) you want to have access to the user switcher functionality. Leave empty to only enable Jira system administrators. 

´Then click on Update

UI Step

Click on Update


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Per default, the use of this feature is restricted to Jira system administrators. According to your security guidelines, you can, however, enable other users to use it.

While any actual user switch action will be recorded in the audit log, the feature should be used with care since you basically impersonate any other user while using the feature.

Since you can impersonate any other user, users could potentially gain access to privileged information or grant themselves additional permissions using this feature.




Temporarily log in as another user - the "switch"

UI Steps


UI Step

Simply use your new favorite shortcut "g+u"

User switch

In your Jira instance press on g+u

on your keyboard and a user search section will

popup, then choose

pop up. 


UI Step

Select the user you

wish to switch to.
Follow the steps on this video for a better visual explanation:

want to log in as or start typing to search for user names.

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If nothing happens after pressing g+u, ask your Jira system administrator to

see if

check whether you have the permission to use

such functionality

the feature. 



Audit log report

Logging in as different users is a delicate topic and the feature has to be used with care. This is why it is restricted to Jira system administrators by default.

In order to avoid confusion about who switched to which user, you can have a full report on who used the user switch functionality, to which user they switched to, and at what time. provide the most possible transparency, each switch between users is being logged and listed as a designated event in the Jira audit log.

Check it out at: Simply head over to Administration → System → Audit Log

For each event details include:

  • The timestamp of the user switch
  • The user who actually performed the switch
  • The user who the executor logged in with


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