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%{issue.lastComment.visibility}

This field can be used to check for visibility restrictions of the last comment. The output will be the  group or project role the visibility of the last comment is restricted to.

If no restriction is applied to the comment or there is no comment present yet, this field returns an empty text.

For service projects, "Public" is returned for unrestricted (customer-visible) comments and "Internal" for internal (agent-only) ones.

Updates the visibility of the last comment:

For service projects, "Public" and "Internal" (without double quotes) are available to control the visibililty among agents and customers. Alternatively, you can use  jsd_public and jsd_internal to avoid name collision with existing project roles and user groups.