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Use case

In the following use case the transition can only be executed, if there is at least one service desk issuemanagement request related to the current issue.

To identify an issue as service desk issue we are going to use the Project category.



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UI Steps


UI Step

Add the condition or validator to the desired transition or create a new transition.


UI Step

Filter by field value

Enter the following expression: 

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%{seed.issue.project.category} = "Service DeskManagement"


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Make sure to set the project category of the desired projects to to Service DeskManagement or update the above expression accordingly.



UI Step

Minimum number of linked issues

Enter 1


UI Step

Additional options

Check the following options:

  • Allow unselected link types
  • Allow unselected issue types
  • Allow unselected statuses
  • Allow unselected resolutions




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DECADIS:_snip_validator_only
DECADIS:_snip_validator_only

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UI Steps


UI Step

Error message

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There must be at least one serviceService deskManagement issuerequest linked to the current issue.







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Image ModifiedRelated use cases

Page properties report
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headingsJWT feature, Workflow function, Parser functions, Label
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cqllabel = "use-case-workflow" and ancestor in ("32215638","32215858")

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DECADIS:Contact support
DECADIS:Contact support
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JWT feature

Workflow function

Condition on linked issues

Validation of linked issues

Parser functions
Label



Page properties
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Status
Tech review

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Style guide

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