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Use case

One post function within JWT you can use to create comments is the Add comment post function. This can be used when adding comments to the current issue.

However, when you want to add comments to e.g. linked issues, you can use the Update or copy field values and use our virtual fields to do so!

In this use case we are going to add internal Jira Service Desk Management comments to linked issues.


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UI Steps


UI Step

Add the Update or copy field values post function to the desired workflow transition.


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Target issue

Choose Linked issues


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Fields

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Field

Choose New comment


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Value

Choose Set field value manually


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Expression

Set it to Basic text and use the following expression

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Issue %{issue.key} has changed.:{visibility=jsd_internal}


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The

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:{visibility=jsd_internal}

won't be added to the comment itself. It only sets the comment visibility.







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Image ModifiedRelated use cases

Page properties report
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DECADIS:Contact support
DECADIS:Contact support
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JWT feature

Workflow function

Update or copy field values

Use case description

Add an internal service desk comment to linked issues

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Tech review

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