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Old Version 29

changes.mady.by.user Christian Czaia

Saved on Nov 17, 2020

compared with

New Version Current

changes.mady.by.user Iheb Kharab

Saved on Nov 19, 2020

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Panel

Use case

From time to time employees leave a company. What happens to the respective Jira account? Deactivating could be an option but for data security reasons users might have to be deleted.

To avoid issues when deleting the user from the internal directory, the following rule can come in handy. It replaces all affected assignees and reporters. Otherwise user cannot be deleted! Plus: Issue related users will be informed by a comment!

UI Steps

Manual trigger

UI Step

Excerpt Include

	DECADIS:Automation Use Case - Create Rule Step
	DECADIS:Automation Use Case - Create Rule Step
nopanel	true

UI Step

Add a Trigger → Manual

UI Text Box

type	info

No further configuration needed. The rule will only be executed if a user hits the Execute button .

UI Text Box

type	tip

We want to update both the assignee and the reporter but the issues might not be identical. This is why we have to set up two selectors and dedicated action.

UI Expand

title	Update the reporter

JQL Selector

UI Steps

UI Step
Add Selector → JQL Selector

UI Step

JQL Query

Use the following Expression:

Code Block

language	bash
linenumbers	true

reporter = john.doe

UI Text Box

type	note

Replace "john.doe" with the user name of the user that should be deleted.

Update field action

UI Steps

Next to the JQL Selector click on Add → Action → Update field

UI Steps

UI Step

Field

Choose Reporter

UI Step

Update to

Choose Selected value

UI Step

Value

Select the new reporter that should be set.

Add comment action

UI Step
Underneath the Update field Action click on Add → Action → Add comment

UI Step

Comment text

Code Block

language	bash
linenumbers	true

For liability reasons the reporter has been automatically changed.

UI Expand

title	Update the assignee

UI Steps

JQL Selector

UI Step
Underneath the first JQL Selector click on Add → Selector → JQL Selector

UI Step

JQL Query

Use the following Expression:

Code Block

language	bash
linenumbers	true

assignee = john.doe

UI Text Box

type	note

Replace "john.doe" with the user name of the user that should be deleted.

Assign issue action

UI Step
Next to the second JQL Selector click on Add → Action → Assign issue

UI Step

Assignee

Choose one of the given options that fit most for you.

Add comment action

UI Step
Underneath the Assign issue action click on Add → Action → Add comment

UI Step

Comment text

Code Block

language	bash
linenumbers	true

For liability reasons the assignee has been automatically changed.

Screencast

This is how the configuration above should look on your screen

Multimedia

name	employee-offboarding.mp4
width	700

Import the example

Import the JSON file below to get started in no time.

UI Expand

title	JSON

UI Text Box

type	warning

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.

Code Block

language	js
theme	Midnight
linenumbers	true

{
    "name": "Update assignee and reporter to facilitate user deletion",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "MANUAL",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "actingUser": "field_00020",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "reporter = %{system.currentUser}",
                "jqlParsingMode": "jql",
                "actingUser": "fixed_user",
                "fixedActingUser": "cowens"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "ADD_COMMENT",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "comment": "For liability reasons the reporter has been automatically changed.",
                        "commentParsingMode": "textBasic",
                        "actingUser": "field_00020",
                        "commentVisibility": "everybody",
                        "sendMail": "true"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        },
        {
            "sequence": 1,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "assignee = eparis",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "ADD_COMMENT",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "comment": "For liability reasons the assignee has been automatically changed.",
                        "commentParsingMode": "textBasic",
                        "actingUser": "field_00020",
                        "commentVisibility": "everybody",
                        "sendMail": "true"
                    },
                    "children": null,
                    "hasChildren": false
                },
                {
                    "sequence": 1,
                    "type": "ASSIGN_ISSUE",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "assignMode": "user",
                        "user": "eparis",
                        "mode": "projectRoleRandom",
                        "sendMail": "true",
                        "actingUser": "field_00020"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}

Related use cases

Page properties report

headings	Automated action, JWT feature, Label
sortBy	Title
cql	label = "use-case-auto" and label in ("assign-issue","add-comment","update-field") and space = "JWTSDC"

Excerpt Include

	DECADIS:Contact support
	DECADIS:Contact support
nopanel	true

Page properties

hidden	true

JWT feature

Automated action

Add comment action

Assign issue action

Update field action

Label

Status


colour	Red
title	staff pick

Page properties

hidden	true

Status

Tech review

Status


colour	Green
title	to dodone

Style guide

Status


colour	Green
title	done

Status

title	to do

Status


colour	Green
title	done

Status


colour	Yellow
title	needs review

Status


colour	Red
title	flagged

...

Content

Space Tools

Versions Compared

Old Version 29

New Version Current

Key

On this page

Use case

Manual trigger

JQL Selector

JQL Query

Update field action

Field

Update to

Value

Add comment action

Comment text

JQL Selector

JQL Query

Assign issue action

Assignee

Add comment action

Comment text

Screencast

Import the example

Related use cases