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The Send an email This post function allows you to easily send an email with custom Subject and Bodycustom subject and body, setting recipients by means for fields, custom fields, groups, project roles, or simply fixed email addresses.

You can send with your emails optionally choose to include all or some of the attachments in the issue attachments. 

You could use this post function to easily email a customized issue report to the assignee, reporter, service project customer, or any user you can think of.


Configuration

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titleFrom

Select the email address the email

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In this documentation and the post function configuration you will notice the symbol ( * ) next to some parameters, it means that this field is mandatory and shall not be left empty. Fields without the symbol are optional.

Basic configuration*

Below you will find a detailed description of each parameter of the basic configuration of the function.

From*

more info...
Info
iconfalse

Select the mail address the mail will be sent from. The following options are available:

OptionDescription

Based on the outgoing mail configuration

The default user specified in you outgoing mail server configuration will be used.
Based on the project configurationThe user specified in your project notifications.
Selected userSelect a specific Jira user.
User in field
  • Email address in field

    • Set email manually

    Expand
    title

    Select the field containing the user.

    UI Text Box
    type
    note

    When selected, a valid email address* must be entered.

    Sending mode*

    info

    Text fields must return a user name.


    Email address in field

    		Select the field containing the email address.
    Set email manuallyEnter a valid email address.



    UI Expand
    titleSending mode
    Info
    iconfalse

    Select how the email will be sent. The following two options are available:

    Default
    Option
    Personalized
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    Description
    Expand
    titlemore info...
    DefaultChoose this option if all recipient should receive the same content.
    Personalized

    When selected, a dedicated

    mail

    email will be sent out to each recipient.

    Priority*
    UI Text Box
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    The list of all recipients will be undisclosed.




    UI Expand
    titlePriority

    Select

    iconfalse
    Choose

    the priority of the outgoing email

    between

    . The available options are High, Default, or Low.

    To*


    When chosen, enter valid
    UI Expand
    titleTO
    Info
    iconfalse

    Define and configure the recipients of the email. The following options are available:

    OptionDescription

    Add field containing users

    Select one or multiple fields containing users or groups. 

    UI Text Box
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    Text fields or Temporary text fields must return a user name or a comma separated list of user names.


    Add field containing email addressesSelect one or multiple fields containing a single email address or a comma separated list of email addresses.
    Add project rolesSelect one or multiple project roles. The email will be sent out to all members that have access to the issue.
    Add groups

    Select one or multiple groups. The email will be sent out to all members that have access to the issue.

    Set recipients manually

    Expand
    titlemore info...
    UI Text Box
    typenote

    Enter one or multiple email addresses as a comma

    -

    separated list.



    UI Expand
    titleCcCC

    Select additional CC recipients.

    The options you can choose from are identical to the options provided aboveDefine and configure the recipients in CC of the email.


    UI Expand
    titleBcc

    Define and configure the recipients in Bcc of the email.

    BCC

    Select additional BCC recipients.

    The options you can choose from are identical to the options provided above.


    UI Expand
    titleEmail content

    Subject

    icon
    Info

    		false

    Enter plain text and  and optionally use field codes to insert field values.

    Email format*

    false

     

    UI Text Box
    typetip

    The expression has to be written in Mixed mode which supports the usage of parser functions between three curly braces, e.g. {{{subtasks()}}}


    Email format

    Info
    icon

    Select the format of the email, either Text or HTML. The available options are Text or HTML.

    If you select HTML, an HTML preview of the email body will be displayed automatically.

    Body

    Info
    iconfalse

    Enter plain text and  and optionally use field codes to insert field values. 

    Expression parser functions can also be used by writing them within three curly braces
    UI Text Box
    typetip
  • You can try your expression by clicking on the play button on the top right of the JQL expression box.

    • The expression has to be written in Mixed mode which supports the usage of parser functions between three curly braces, e.g. {{{subtasks()}}}

    .

    Attachments

    *more info...

    Info
    iconfalse

    Select the files to attach to the email. The following options are available:

    OptionDescription
    None

    Attachments will not be added to the outgoing email.

    All issue attachments

    When selected, all files attached to the issue will be included in the outgoing email

    All transition attachments
    Expand
    title
    Select this option if you only want to include the files attached to the issue during the current transition.


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    When

    If one of the last two options is selected, you can additionally filter the files by size, type, and name.

    Files that do not match the filters will be skipped.



    UI Expand
    titleAdditional options

    The following additional options are available:

    OptionDescription
    Add
    to
    TO recipients as watchers
    - Add to recipients

    Choose this option if you want to add the recipients specified in the TO parameter as watchers of the current issue, if

    those

    they are valid Jira users.

    Add
    Cc
    CC recipients as watchers
    - Add Cc recipients

    Choose this option if you want to add the recipients specified in the CC parameter as watchers of the current issue,

    is those

    if they are valid Jira users.

    Temporary
    Temporarily store email information
    - Store email information in the temporary fields

    Choose this option if you want to temporarily (for the duration of the transition) store the specified parameters in the Temporary text fields (1-5). The information will be stored as follows:

    • Temporary text field 1: From
    • Temporary text field 2: TO
    • Temporary text field 3: CC
    • Temporary text field 4: Email subject
    • Temporary text field 5: Email body (text format)
    Exclude default prefix from email's subject

    Choose this option to remove the email prefix that has been set in the Outgoing mail configuration (e.g. JIRA).



    UI Expand
    iconfalse
    titleConditional execution

    Include Page
    DECADIS:_snip_condExecution_Server
    DECADIS:_snip_condExecution_Server

    Enter a condition (Logical / boolean condition) using the JWT expression parser functions syntax.

    You can even logically link and gather conditions in expressions as you like in order to map more complex conditions.


    UI Text Box
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    The

    This post function

    will only be executed if the condition is met (returns true).

    needs to be executed before firing an event of a transition



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    Short descriptionSend an email with custom content.
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