If you need to contact us because you are having trouble with your configuration and have not found a way to solve it using our troubleshooting tools, feel free to create a request in our Support Portal!
We will appreciate if you could provide as much information as possible in regard to your request. Are you not sure about what details are relevant? Here you can find some pieces of information that you could share with us for different features of our app ordered by relevance.
Workflow functions
- Specific descriptions and examples of the expected outcome.
- The configuration of the JWT function.
- The expression that is used to configure the JWT workflow function.
- The time when the problem appeared (e.g. after an update or after creating an issue).
- The type of field that the workflow function is updating or evaluating.
- Audit log entry.
- Screenshots of any of the previous points.
Migration log
- Specific entry of the configuration that is not migrated correctly.
- Description of the problem and the expected functionality.
- Configuration of the workflow function in the Server/Data Center environment, including its expressions.
- Screenshots of any of the previous points.
