Business hours

Monday - Friday from 08:00 - 17:00 CET.

Response times

Expect a response to support requests created via our Support portal within 1 business day (24 hours). 

Our standard support includes (tick)

  • Troubleshooting installation problems 
  • Troubleshooting app and configuration problems
  • Answering standard configuration / licensing questions
  • Guiding customers to existing documentation articles

Our standard support does not include (error)

  • Extensive non-contracted requirement analysis
  • Provision of complex or ready-made custom solutions 
  • Product training
  • Product integration
  • Product consulting

Additional information

  • We only support app versions that are officially listed as officially supported in each Marketplace app listing.
  • We do not take any responsibility for issues or problems that may arise through the use of third party apps.
  • Only Jira and Confluence versions officially supported by Atlassian will be supported. See the Atlassian Support End of Life Policy for more details.
  • Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.

Viktoriastraße 15
D-56068 Koblenz