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Use caseElapsed time between creation and resolution in days. |
Expression
Create and configure a Smart field using this expression inGeneral parsing mode:
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%{ {issue.resolutionDate} != null ? (({issue.resolutionDate} - {issue.created}) / DAY ) : null } |
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The duration can be retuned in years, weeks, days, hours or minutes if the DAY keyword is replaced in the above expression with the corresponding time constant. |
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If the resulting number from the expression contains too many decimal numbers, feel free to select one of the available display formats or to configure it manually. |
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