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Use case library

JWT expression editor

JWT expression parser functions

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Use case

In our Jira Service Management project, we want to automatically add the reporter of an incident to the corresponding problem ticket.

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Prerequisite

You must be using Jira Service Management to record incidents. You must have a Jira Service Management Project with a parent Problem Ticket and Incident Tickets that are linked to that Problem Ticket using "is caused by". In addition, the ticket types must include the custom field Request Participant on the screen.

Configuration steps

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First, you need to create an action in the workflow to enable synchronization. After setting up this action, add the post function Update fields to handle the specific synchronization tasks. To update the problem we choose as the target issue a parser expression: 

Code Block
%{linkedIssues("isCausedBy")}


UI Step

Add the request participents to the problem ticket

To add the request participents click on Add field and choose Request participants.

Value*

Set field value manually (parser expression).

To add request participants to the problem ticket, you need to combine the list of request participants from the problem ticket with the new participants using the append() function. First, use the fieldValue(%{issue.cf10040}, linkedIssues("isCausedBy")) function. Here, fieldValue accesses the custom field for request participants, and in the second step, the linkedIssues("isCausedBy") function references the linked parent ticket. Additionally, the toStringList(%{issue.reporter}) function retrieves the request participants from the incident ticket.

Code Block
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%{append(fieldValue(%{issue.cf10040}, linkedIssues("isCausedBy")),toStringList(%{issue.reporter}))}

Info

To get the right custom field,simply click Add field and search for Request participants.

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Page properties report
firstcolumnUse case
headingsJWT feature, Workflow function, Parser functions, Complexity
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JWT feature

Workflow function

Update fields

Parser functions

append()

fieldValue()

linkedIssues()

Label
Use case descriptionIn our Jira Service Management project, we want to automatically add the reporter of an incident to the corresponding problem ticket.
Complexity

Status
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titleBeginner


Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
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