Page History

Versions Compared

Key

This line was added.
This line was removed.
Formatting was changed.

Panel

Use case

In our Jira Service Management project, we want to automatically add the reporter of an incident to the corresponding problem ticket.

UI Text Box

color	light-yellow
icon	tip

Prerequisite

You must be using Jira Service Management to record incidents. You must have a Jira Service Management Project with a parent Problem Ticket and Incident Tickets that are linked to that Problem Ticket using "is caused by". In addition, the ticket types must include the custom field Request Participant on the screen.

Configuration steps

UI Steps

UI Step

Get started

First, you need to create an action in the workflow to enable synchronization. After setting up this action, add the post function Update fields to handle the specific synchronization tasks. To update the problem we choose as the target issue a parser expression:

Code Block
%{linkedIssues("isCausedBy")}

UI Step

Add the request participents to the problem ticket

To add the request participents click on Add field and choose Request participants.

Value*

Set field value manually (parser expression).

To add request participants to the problem ticket, you need to combine the list of request participants from the problem ticket with the new participants using the append() function. First, use the fieldValue(%{issue.cf10040}, linkedIssues("isCausedBy")) function. Here, fieldValue accesses the custom field for request participants, and in the second step, the linkedIssues("isCausedBy") function references the linked parent ticket. Additionally, the toStringList(%{issue.reporter}) function retrieves the request participants from the incident ticket.

Code Block

title	Value*

%{append(fieldValue(%{issue.cf10040}, linkedIssues("isCausedBy")),toStringList(%{issue.reporter}))}

Info
To get the right custom field,simply click Add field and search for Request participants.

Related Examples

Page properties report

firstcolumn	Use case
headings	JWT feature, Workflow function, Parser functions, ComplexityLabel
sortBy	Title
cql	label = "use-case" and space = currentSpace() and ancestor = "3856950238569498"

Page properties

hidden	true

JWT feature

Workflow function

Parser functions

Label

Use case description

In our Jira Service Management project, we want to automatically add the reporter of an incident to the corresponding problem ticket.

Complexity

Status


colour	Green
title	Beginner

Excerpt Include

	DECADIS:Contact support
	DECADIS:Contact support
nopanel	true

Content

Space Tools