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UI Text Box

size	medium
type	info

Use case

In our Jira Service Management project, we want to automatically add the reporter of an incident to the corresponding problem ticket as a Request Participant when the ticket is moved to done.

UI Text Box

color	light-yellow
icon	tip

Prerequisite

You must be using Jira Service Management to record incidents. You must have a Jira Service Management Project with a Problem Ticket and Incident Tickets that are linked to that Problem Ticket by an "is caused by" relationsip. In addition, the ticket types must include the custom field Request Participant on the edit screen.

Configuration steps

UI Steps

UI Step

Get started

Add the post function Update fields to the transition. To update the problem we choose as the target issue a parser expression. Here we use the linkedIssues() function to point to point to the Problem Ticket, using the same function that linked the Incident Ticket to the Problem ticket.

Code Block

title	target issue -> Parser expression

%{linkedIssues("is caused By")}

UI Step

Add the request participents to the problem ticket

To add the request participents click on Add field and choose Request participants.

Value*

Set field value manually (parser expression).

To add request participants to the problem ticket, you need to combine the list of request participants from the problem ticket with the new participants using the append() function. First, use the fieldValue(%{issue.cf10040}, linkedIssues("isCausedBy")) function. Here, fieldValue()accesses the custom field for request participants, and in the second step, the linkedIssues("isCausedBy")function references the linked parent ticket. In addition, the toStringList(%{issue.reporter}) function retrieves the request participants from the Incident Ticket and gives the reporter as a list.

Code Block

title	Add field -> Request participants -> Value

%{append(fieldValue(%{issue.cf10040}, linkedIssues("isCausedBy")),toStringList(%{issue.reporter}))}

Expand

title	how to get a custome field code

Simply click Add field and search for Request participants within the expression parser to find the correct custom field.

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Page properties report

firstcolumn	Use case
headings	JWT feature, Workflow function, Parser functions, Complexity
sortBy	Title
cql	label = "use-case" and space = currentSpace() and ancestor = "38569498"

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JWT feature

Workflow function

Parser functions

Label

Use case description

In our Jira Service Management project, we want to automatically add the reporter of an incident to the corresponding problem ticket.

Complexity

Status


colour	Green
title	Beginner

Excerpt Include

	DECADIS:Contact support
	DECADIS:Contact support
nopanel	true

Content

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