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UI Text Box

size	medium
type	info

Use case

In our Jira Service Management project, we want to automatically send an email to the project lead to inform him of an incident in a system managed asset.

UI Text Box

color	light-yellow
icon	tip

Prerequisite

To record incidents, you need to have an active Jira Service Management Project. Each incident should include a custom field on its edit screen called Affected System, which is an asset object. The custom field code for Affected System is 10049 and will be used later. Ensure this is configured as a single-option field.

Configuration steps

UI Steps

UI Step

Get Recipient

Add the post function Send email to the transition. Keep the Basic configuration. Edit Select recipient → Add Field containing users → Project lead.

UI Step

Email content

To display the name of the Asset stored in the Affected System field, use the getNameFromAsset() function. To get the correct field, use the Add field option and search for Affected System.

Code Block

title	Subject

There is an incident with %{getNameFromAsset(%{issue.cf10049})}.

Expand

title	How to get a custom field code

Simply click Add field and search for affected system within the expression parser to find the correct custom field.

The sample mail can be customised to your needs. The Application Owner uses the getAttributeFromAsset() function, the Affected System cutsom custom field and the "Application Owner" Asset Attribute. This function returns an attribute value to give the name, here it is embedded in the the userDisplayName() function.

Code Block

title	Email format* -> HTML

<p>
    Hi there,
</p>
  
<p>
 There is a new incident with the issue key <a %href>%{issue.key}</a>. The problem is with <a href>%%{issue.cf10049.name}</a> the Application Owner is %{userDisplayName(getAttributeFromAsset(%{issue.cf10049}, "Application Owner"))}

</p>
  
<p>
    Reporter: %{issue.reporter.displayName} <br>
    Assignee: %{issue.assignee.displayName} <br>
    Project: %{system.baseUrl}/projects/%{issue.project.key}" target="_bank">%{issue.project.name} <br>
</p>
  
<p>
    Cheers
</p>

Related Examples

Page properties report

firstcolumn	Use case
headings	JWT feature, Workflow function, Parser functions, Complexity
sortBy	Title
cql	label = "use-case" and space = currentSpace() and ancestor = "38569498"

Page properties

hidden	true

JWT feature

Workflow function

Send email

Parser functions

getNameFromAsset()

getAttributeFromAsset()

userDisplayName()

Label

Use case description

In our Jira Service Management project, we want to automatically send an email to the project manager to inform him of an incident in a system managed asset.

Complexity

Status


colour	Green
title	Beginner

Excerpt Include

	DECADIS:Contact support
	DECADIS:Contact support
nopanel	true

Content

Space Tools