Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Panel

On this page

Table of Contents
maxLevel2
exclude(On this page|Use case).*
stylecircle
typeflat
separatorpipe



UI Text Box
sizemedium
typeinfo

Use case

It can be very helpful to add reminders to issues to keep them up to date.

In the following rule, every morning at 01:00 AM, all issues where the due date has been reached are transitioned to the status 

Status
titleEscalated
.




UI Steps

Scheduled trigger

UI Step

Excerpt Include
DECADIS:Automation Use Case - Create Rule Step
DECADIS:Automation Use Case - Create Rule Step
nopaneltrue


UI Step

Add a Trigger → Scheduled and choose who you want to execute this rule in Run as

UI Steps


UI Step

Schedule

Choose Days per Week


UI Step

Interval

Set to Once per day at 1:00 am



JQL selector

UI Step

Add Selector JQL Selector


UI Step

JQL Query

Use the following Expression:

Code Block
linenumberstrue
duedate <= now()


Transition issue action

UI Step

Next to JQL Selector click on Add → Action → Transition Issue


UI Step


UI Steps


UI Step

Mode

Choose Transition to status


UI Step

Status

Choose Escalated

Excerpt Include
DECADIS:Automation Use Case - Target status has to be reachable
DECADIS:Automation Use Case - Target status has to be reachable
nopaneltrue



UI Step

Excerpt Include
DECADIS:Automation Use Case - Enable Rule
DECADIS:Automation Use Case - Enable Rule
nopaneltrue




Screencast

This is how the configuration above should look on your screen

UI Text Box
typenote

No screencast available at the moment.



Import the example

Import the JSON file below to get started in no time.


UI Expand
titleJSON


UI Text Box
typewarning

After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.


Code Block
languagejs
themeMidnight
{
    "name": "Schedule the escalation of overdue issues",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daily",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "duedate <= startOfDay()",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "TRANSITION_ISSUE",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "option": "status",
                        "status": "10513",
                        "actingUser": "field_00020"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}




Related use cases

Page properties report
headingsAutomated action, JWT feature, Label
cqllabel = "use-case-auto" and label = "transition-issue" and space = "JWTSDC"


Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
nopaneltrue


Page properties
hiddentrue


JWT feature

Automated action

Transition Issue

Label




Page properties
hiddentrue



Status
Tech review

Status
titleto do

Style guide

Status
colourGreen
titledone

Status
titleto do
Status
colourGreen
titledone
Status
colourYellow
titleneeds review
Status
colourRed
titleflagged