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Use case

As the number of issues grow in your Jira instance, keeping track of unresolved issues might get a bit complicated. Getting an automated reminder to take action on specific issues might come handy at this point.

The following rule will remind the assignees of unresolved issues every Monday at 01:00 AM by mentioning them in a comment, stating that the issue hasn't been updated for more than 30 days.




UI Steps

Scheduled trigger

UI Step
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DECADIS:Automation Use Case - Create Rule Step
DECADIS:Automation Use Case - Create Rule Step
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UI Step

Add a TriggerScheduled and choose who you want to execute this rule in Run as*

UI Steps


UI Step

Schedule

Choose Days per Week


UI Step

Interval

Set to Once per day at 1 00 am and check Monday



JQL selector

UI Step

Add Selector JQL selector


UI Step

JQL Query

Use the following expression:

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resolution = Unresolved and updated <= startOfDay(-30)


Add comment action

UI Step


UI Steps


UI Step

Next to JQL Selector click on Add → Action → Add Comment


UI Step

Comment's text

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Hi [~%{selector.issue.assignee}],

this issue hasn't been updated for 30 days.
Please check whether this issue is still actively being worked on.

Thank you!





UI Step

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DECADIS:Automation Use Case - Enable Rule
DECADIS:Automation Use Case - Enable Rule
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Screencast

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No screencast available at the moment.



Import the example

Import the JSON file below to get started in no time.


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After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.


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{
    "name": "Remind users to resolve inactive issues",
    "description": "",
    "creator": "admin",
    "status": false,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daysOfWeek",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "scheduledTriggerCron.weekday": "2",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "resolution = Unresolved and updated <= startOfDay(-30)",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "ADD_COMMENT",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "comment": "Hi [~%{selector.issue.assignee}],\r\n \r\nthis issue hasn't been updated for 30 days.\r\nPlease check whether this issue is still actively being worked on.\r\n \r\nThank you!",
                        "commentParsingMode": "textBasic",
                        "actingUser": "field_00020",
                        "commentVisibility": "everybody",
                        "sendMail": "true"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}




Related use cases

Page properties report
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DECADIS:Contact support
DECADIS:Contact support
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Page properties
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JWT feature

Automated action

Add comment action

Label

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Tech review

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Style guide

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