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Use case library

JWT expression editor

JWT expression parser functions

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JWT JQL functions

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Old Version 1

changes.mady.by.user Iheb Kharab

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New Version Current

changes.mady.by.user Vicente Domínguez Navarro

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UI Text Box
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Use case

Never miss a last comment from a high priority issue by receiving an email notification displaying the date of the last comment on the issue and its commenter.

The email will be sent once a week for all high priority issues that are not resolved yet.

Image ModifiedScheduled event

UI Steps


UI Step

Create a new rule and name it appropriately.

UI Text Box
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Providing a description will help you to identify what the rule does but this step is optional.



UI Step

Add a Trigger → Scheduled

UI Steps


UI Step

Schedule

Choose Days per week


UI Step

Interval

Choose once per day at 1:00 am and check Monday



Image AddedJQL selector

UI Step

Add the following expression:

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priority = High and resolution is empty



Image AddedSend email action

UI Step

Next to the JQL selector click on Add → Action → Send email

UI Steps


UI Step

From

Select the user that the email will be sent from.


UI Step

To

Select the recipients.


UI Step

Message

First, enter a subject for your email

Code Block
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%{trigger.issue.key} = "is of high priority"

Then a body

Code Block
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Please check the following:  
%{selector.issue.key} got last commented on {{{dateTimeToString(first(allCommentDates()), "MMMM dd, YYYY", USER_LANG)}}} by %{selector.issue.lastComment.author}

Cheers, 
Admin


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Please make sure that the parsing mode for the body is set to mixed mode.





UI Step

Excerpt Include
DECADIS:Automation Use Case - Enable Rule
DECADIS:Automation Use Case - Enable Rule
nopaneltrue



Image AddedImport the example

Import the JSON file below to get started in no time.

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After importing the JSON file, make sure to check the configuration of the rule. Non-existing configuration elements (issue types, fields, values etc.) will be highlighted.


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{
    "name": "Notify about date of last comment for high priority issues",
    "description": "",
    "creator": "admin",
    "status": true,
    "triggerData": "",
    "triggerType": "SCHEDULED",
    "configuration": {
        "refs": [
            "issue",
            "system",
            "trigger.issue",
            "trigger.parent"
        ],
        "runAs": "admin",
        "scheduledTriggerCron.dailyWeeklyMonthly": "daysOfWeek",
        "scheduledTriggerCron.daysOfMonthOpt": "dayOfMonth",
        "scheduledTriggerCron.monthDay": "1",
        "scheduledTriggerCron.week": "1",
        "scheduledTriggerCron.day": "1",
        "scheduledTriggerCron.interval": "0",
        "scheduledTriggerCron.runOnceHours": "1",
        "scheduledTriggerCron.runOnceMins": "0",
        "scheduledTriggerCron.runOnceMeridian": "am",
        "scheduledTriggerCron.runFromHours": "1",
        "scheduledTriggerCron.runFromMeridian": "am",
        "scheduledTriggerCron.runToHours": "1",
        "scheduledTriggerCron.runToMeridian": "am",
        "scheduledTriggerCron.weekday": "2",
        "triggerType": ""
    },
    "children": [
        {
            "sequence": 0,
            "type": "JQL_SELECTOR",
            "ruleEntityType": "SELECTOR",
            "configuration": {
                "refs": [
                    "system"
                ],
                "jql": "priority = High and resolution is empty",
                "jqlParsingMode": "jql",
                "actingUser": "field_00020"
            },
            "children": [
                {
                    "sequence": 0,
                    "type": "SEND_MAIL",
                    "ruleEntityType": "ACTION",
                    "configuration": {
                        "refs": [
                            "issue",
                            "issues",
                            "selector.issue",
                            "selector.parent",
                            "system"
                        ],
                        "fromOption": "default",
                        "toUsersInField": [
                            "00003"
                        ],
                        "subject": "%{selector.issue.key} = \"is of high priority\"",
                        "subjectParsingMode": "textBasic",
                        "contentType": "text/html",
                        "mailPriority": "3",
                        "sendingMode": "common",
                        "body": "Please check the following:  \r\n%{selector.issue.key} got last commented on {{{dateTimeToString(first(allCommentDates()), \"MMMM dd, YYYY\", USER_LANG)}}} by %{selector.issue.lastComment.author}\r\n\r\nCheers, \r\nAdmin",
                        "bodyParsingMode": "mixed"
                    },
                    "children": null,
                    "hasChildren": false
                }
            ],
            "hasChildren": true
        }
    ],
    "hasChildren": true
}




Image AddedRelated use cases

Page properties report
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cqllabel = "use-case-auto" and label = "send-email" and space = "JWTSDC"

Excerpt Include
DECADIS:Contact support
DECADIS:Contact support
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JWT feature

Image Added

Automated actionSend email action
Label





Page properties
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Status
Tech review

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Style guide

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titleneeds review
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