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Who created or updated a workflow rule? Why did the execution of a workflow transition not work last time?

The Audit log (JWT) tracks the key events

of our app

 that may occur when implementing and executing workflow rules for JWT for Jira Cloud. Those events can be viewed

on the corresponding page and helps you to diagnose issues that may occur when implementing and executing workflow rules.

and analyzed on a dedicated page to help you diagnose issues fast and in a central location. 

To view the full audit log you need to be a Jira

System admin or to have a 

product administrator.


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Location

Being logged in as a Jira administrator, you will find a short link to the audit log within the Apps section of the top menu.

Alternatively you can find the audit log in the central app configuration located in the Jira administration interface.

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Events

The Audit log (JWT) tracks

Jira Administrator global permission. 
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Who created or updated a workflow rule? Why did the execution on my issue not work last time? Get insights into what your users or you did with Jira Workflow Toolbox using the Audit log (JWT)!

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Location

As an administrator, you find after installing JWT for Jira Cloud a handy link within your app section in the top menu.

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In addition to this, you can access the audit log from the app configuration within your Jira administration.

Events

With the Audit log (JWT), we track the creation or update of a workflow rule configuration as well as its execution.

The log supports you by providing as much information as possible so that you understand what goes on behind the scenes. We distinguish between the following events:

EventDescription
CREATEDA workflow rule has been created.
UPDATEDA workflow rule has been updated.
SUCCESSA workflow rule has been executed successfully.
NO ACTIONS PERFORMED The condition of a workflow rule was not fulfilled during execution.
ERRORThe execution of a workflow rule was not
successfull
successful.



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titleLearn more about all the columnsGeneral event information


ColumnDescription
DateTimestamp of the event
UserThe user who executed the event
IssueThe respective issue key (if applicable, e.g. when executing a post function during the issue transition)
ContextName of the JWT workflow rule
EventThe event itself
Actions
In order to show more detailed information, clicking on the row or the
Click on" Show more
" button opens the details
/ less" or the entire log entry to expand or collapse the detail view.


Detail view

/ Actions

Being Jira admins ourselves, we know that the more info you have while troubleshooting, the better, especially Our mission is to build apps for admins by admins. We know that while troubleshooting you need any available and additional information, especially when drilling down an issue.

For this reason we have created a detailed detail view for each event logged in the Audit log (JWT).  Depending The additional insights you will be able to get access to depend on the action performed, you can access the following insights with a single click.

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titleLearn more about the detailed viewDetailed event information


Details
Column
Description
Workflow nameName of the workflow
to which
the rule belongs to (not available for created/updated events) 
Transition nameName of the transition where the workflow rule is defined (not available for created/updated events) 
ContextName of the respective workflow rule
Rule IDThe internal ID of the workflow rule
UserName and Atlassian account
IDof
ID of the user who triggered the event
Run as userName and Atlassian account
IDof
ID of the user who actually executed the workflow rule (not available for created/updated events) 
DescriptionDetailed information of the event, e.g. a Jira or JWT error message or the issue key which was created during the execution of a "Create issue"
 
post function


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Search

Having thousands of entries would be a horror without a search option. With our flexible infix search, you can search for what you are looking for. Simply enter The Audit log (JWT) comes with a flexible search engine. Browse through all available log entries by simply entering your term in the search field, optionally specify the and optionally narrowing down your search by providing a time period within you would like to search, and you are good to go.

During the search, every column within the audit log is searched. If you like to look for all actions a specific user has performed, you have to enter the respective Atlassian account ID which is shown in the detail view. If you like to search all executions of a specific workflow rule, simply search for its rule id within the text field. 

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You can get the information about the rule id

  

  • Looking for all actions performed by a specific user? Simply enter the respective Atlassian account ID which is shown in the detail view
  • Not sure where to find a specific workflow rule ID? You can retrieve the information about the ID within the expanded workflow rule view
at
  • in your workflow configuration.

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Following the privacy requirements, we
don't
do not store clear text information about the users, but calculate the displayed information on-demand, requesting the Jira application.
Given this, you can search for events triggered or run as a user by searching for the account id of the user you are interested in
This is why a user ID can be used in the search.

Limitations

For JWT conditions and validators, no "success" event is logged due to the nature of their execution outside of our appJWT.

The audit log cannot distinguish between drafts and active workflows, so you cannot tell whether a created or updated workflow rule is not yet active. 

No "deleted" event can be shown, i.e. if a workflow rule is deleted, Jira does not inform our apppass on that information to JWT.

All log entries older than 28 days are being continuously deleted.

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